School Based Health Center Access Representative/Greeter-Gloucester

Beth Israel Lahey Health; Gloucester (MA); On-site; USD 22,000 - 26,000; Full time

Job summary

Beth Israel Lahey Health’s Gloucester High School - School-Based Health Center (GHS-SBHC) is seeking a School Based Health Center Access Representative / Greeter in Gloucester. The role focuses on scheduling, EPIC registrations, and greeting students and staff at the front desk, while verifying insurance and supporting SBHC staff.

Ideal candidates are customer-focused, tech-savvy, and capable of multitasking in a fast-paced school environment.

Qualifications

• Education: High School diploma or GED.
• Experience in health care or school settings is preferred.
• Tech-savvy with basic computer skills (MS Word, Google Docs/Sheets).
• EPIC registration experience is a plus.
• Bilingual in English and Spanish and/or Portuguese is preferred.

Responsibilities

• Assist Gloucester High School students and staff with scheduling and registering appointments in EPIC.
• Act as front-desk greeter and verify insurance; provide administrative support for SBHC staff.
• Support coordination with Nurse Practitioner, Mental Health Provider, Community Health Worker and Program Manager.

Skills

Clear communication

Organizational skills

Computer literacy

EPIC experience

Bilingual (EN/ES/PT)

Education

High School diploma or GED

Tools

EPIC

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

School Based Health Center Access Representative / Greeter - Gloucester

Job Description:

At BILH - Addison Gilbert Hospital’s GHS-SBHC, the Front Desk Administrative Support individual works primarily with Gloucester High School Students and Staff in assisting them with scheduling and registering appointments in EPIC for the Nurse Practitioner and Mental Health Provider and scheduling appointments for the Community Health Worker and Program Manager. This role will act as greeter at the front desk and will verify insurance in addition to administrative support for GHS-SBHC staff. For this reason, the following skills are highly valued:

• Excellent communication skills - both verbal and written; with active listening skills
• Strong Organizational Skills to manage and prioritize work
• Established computer literacy skills - Microsoft word; google docs/sheets, etc.
• EPIC medical record registration experience is a plus
• Bilingual (or multilingual) in English and Spanish and/or Portuguese is a plus

Details and background information:

• Work location is in Gloucester High School - must live in or near Gloucester and have an understanding of the student community population we serve
• Legally able to work in the US - ie US citizenship or have a work permit

Education - Experience Requirements:

• Education High School or GED minimum
• Experience - tech-savvy - the ability to use computer programs with ease;

experience in a health care and/or school setting, knowledge of Electronic Medical Records registration - EPIC, etc. is a plus

• Bilingual/Multilingual in English and Spanish and Portuguese preferred

About You

We value team members who are skilled and devoted to their work. Those who feel confident taking ownership of their responsibilities yet feel comfortable and can easily work with others on the team will thrive if:

• You are passionate about supporting this community and helping underserved populations
• You enjoy working with teens in a quick-paced school setting
• You are comfortable supporting cultural competency, including the LGBTQ+ community
• You enjoy balancing multiple tasks

About Us:

Beth Israel Lahey Health - Addison Gilbert Hospital’s Gloucester High School - School-Based Health Center (GHS-SBHC) is a school-based teen health clinic that is funded by AGH and a grant from the Massachusetts Department of Public Health. The SBHC is staffed with a Program Manager, Nurse Practitioner, Licensed Independent Clinical Social Worker, Community Health Worker, and a Front Desk Administrative Support individual.

Our goal is to take care of students’ health by establishing trusted adult relationships to support attendance and the achievement of academic success for graduation. The GHS-SBHC offers medical visits for illness, sports and work physicals, personal health care; counseling for individuals and groups; social skills training, cognitive behavioral therapy, mindfulness techniques and anxiety reduction - with a strengths-based collaborative approach; the Sexuality and Gender Acceptance student group for LGBTQ+ students and their allies; connecting students to medical, mental, and public health resources inside the school and the broader community; Walking Club for gym credits, an education program for stress reduction with emwave stress reduction program; Youth Advisory Council leadership opportunities; and the Free Food Locker - a shelf pantry program available to all GHS students.

At the GHS-SBHC, our core values are inclusion and respect, creating and providing a safe space where all students are welcome and treated with equity, irrespective of their race, nationality, gender identity, and more. In order to serve our community, team members must understand and exhibit cultural sensitivity, the ability to communicate clearly and effectively, to work independently, and be successful in team environments.

Pay Range:

$16.24 - $19.00

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled