School-Based Community Resource Navigator

thejanepauleycommunityhealthcenterinc; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Robust benefits package

Paid time off

401(k) with employer contributions

Job summary

Jane Pauley Community Health Center in Indiana seeks a School-Based Community Resource Navigator to connect students and families with healthcare, benefits, and community resources.

You will support Medicaid and Marketplace applications, help with Sliding Fee Scale, and guide families through the health system while upholding HIPAA confidentiality. Role requires travel to multiple school sites as needed.

Qualifications

• High School Diploma or Equivalent required.
• Bi-Lingual/Multi-Lingual a plus.
• Two years of outreach navigation with youth/families preferred.
• Customer service experience required.
• Willing to travel 50% to different site locations or schools.
• Valid Indiana Driver's License and proof of auto insurance required.
• Certified Indiana Navigator within 90 days of employment.
• CAC certification within 90 days of employment.
• CHW certification within 6 months of employment.

Responsibilities

• Serve as a resource at the schools and maintain a regular presence for JPCHC clients, families, and staff.
• Participate in outreach events (back-to-school nights, health fairs, screenings, parent meetings, community events).
• Collaborate with school staff and JPCHC departments.
• Assist families with Medicaid, Marketplace, and other public benefits applications.
• Educate students and families on using the healthcare system and government assistance plans.
• Discuss payment options with self-pay families and complete Sliding Fee Scale forms.
• Maintain confidentiality and HIPAA standards in interactions.
• Resolve patient or client issues with providers, plan admins, or insurers.
• Educate on healthcare access and government programs.
• Follow up with families requesting in-person government assistance.
• Assist with food pantries when requested.
• Process Sliding Fee Scale applications.

Skills

Customer service

Outreach navigation

Youth engagement

Bilingual

Communication

Education

High School Diploma

Tools

Microsoft Office

Adobe Acrobat

Job description

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center , every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

The School-Based Community Resource Navigator serves as a primary point of contact for students and families at JPCHC school-based clinics, connecting them with healthcare, benefits, and community resources. They support families entering or navigating the healthcare system, assist with the use and retention of benefits, and work to eliminate barriers to JPCHC services and to student well-being.

Essential Duties and Responsibilities

Essential Duties include, but are not limited to the following:

• Serve as a resource at the schools, maintaining a regular schedule and presence for JPCHC clients, families, and staff
• Participate in outreach and education events, such as back-to-school nights, health fairs, screenings, parent meetings, and community events, during traditional and non-traditional hours and locations
• Work collaboratively with school administrators, counselors, nurses, social workers, family liaisons, JPCHC school-based staff, teachers, and the different departments of the JPCHC organizations
• Assist families with applications and follow-up for Medicaid programs (including children's coverage), Marketplace coverage, and other public benefits
• Educate students and families on using the healthcare system and their specific government assistance plan
• Meet with self-pay families to discuss payment options and complete Sliding Fee Scale agreement
• Maintains a high level of confidentiality while interacting with patients and clients with empathy and respect
• Research and resolve patient or client issues, including consulting with providers, plan administrators, and insurance companies
• Educate members on issues related to using the healthcare system and their specific government assistance plan
• Maintain HIPAA standards and confidentiality of protected health information
• Follow up with families who request in-person government assistance
• Assist with food pantries when requested
• Assist families with applications and follow-up for Medicaid programs and Marketplace coverage
• Process the JPCHC Sliding Fee Scale applications
• Provide community resources to the underserved and vulnerable populations
• Participate in outreach and education programs for the community, such as health fairs, screenings, and other events
• Screen for and assist with Social Determinants of Health needs, such as food, housing, transportation, and utilities, and connect families to community resources
• Follow school and district policies, including visitor and safety requirements
• Assist with special projects and other duties as necessary and required
• Perform related duties as assigned

Minimum Requirements

• High School Diploma or Equivalent required.
• Bi-Lingual/Multi-Lingual a plus
• Two years of previous experience in outreach navigation and work with youth/families preferred
• Customer service experience required
• Must be willing to travel 50% of the time to different site locations or schools
• Valid Indiana Driver's License and proof of auto insurance required
• Certified Indiana Navigator certification required within 90 days of employment
• Certified Application Counselor certification required within 90 days of employment
• Community Health Worker certification required within 6 months of employment

To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Outlook, Excel, Word, and PowerPoint) and Adobe Acrobat.

Why You'll Love Working Here

• Purpose-driven work that directly impacts access to care across our communities
• Robust benefits package (medical, dental, vision) designed to support you and your family
• Generous PTO because we believe caring for others starts with caring for yourself
• 401(k) with employer contribution to help you plan for what's ahead
• Life and disability coverage for peace of mind

Here, you are not just filling a role-you are helping shape healthier communities and advancing equitable care every day!