School-Based Community Resource Navigator

Jane Pauley Community Health Center, Inc.; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Generous PTO

401(k) with employer contribution

Life and disability coverage

Job summary

Jane Pauley Community Health Center, Inc. is seeking a School-Based Community Resource Navigator to connect students and families with healthcare, benefits, and community resources at JPCHC school-based clinics in Indianapolis, Indiana.

The role supports families navigating Medicaid, Marketplace coverage, and other public benefits while promoting system literacy and access to care. This position emphasizes confidentiality, cross-team collaboration with school staff, and outreach through events

Qualifications

• High School Diploma or Equivalent required.
• Two years of outreach navigation experience preferred.
• Customer service experience required.

Responsibilities

• Serve as a school resource, maintaining a regular presence at JPCHC clients, families, and staff.
• Assist families with applications for Medicaid, Marketplace, and other public benefits.
• Educate students and families on using the healthcare system and benefits.
• Maintain HIPAA standards and confidentiality of information.
• Travel up to 50% to different site locations or schools.

Skills

Customer service

Outreach navigation

Travel flexibility

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Adobe Acrobat

Job description

School-Based Community Resource Navigator

Indianapolis, Indiana, United States

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center , every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

The School-Based Community Resource Navigator serves as a primary point of contact for students and families at JPCHC school-based clinics, connecting them with healthcare, benefits, and community resources. They support families entering or navigating the healthcare system, assist with the use and retention of benefits, and work to eliminate barriers to JPCHC services and to student well-being.

Essential Duties and Responsibilities: Essential Duties include, but are not limited to the following:

• Serve as a resource at the schools, maintaining a regular schedule and presence for JPCHC clients, families, and staff
• Participate in outreach and education events, such as back-to-school nights, health fairs, screenings, parent meetings, and community events, during traditional and non-traditional hours and locations
• Work collaboratively with school administrators, counselors, nurses, social workers, family liaisons, JPCHC school-based staff, teachers, and the different departments of the JPCHC organizations
• Assist families with applications and follow-up for Medicaid programs (including children's coverage), Marketplace coverage, and other public benefits
• Educate students and families on using the healthcare system and their specific government assistance plan
• Meet with self-pay families to discuss payment options and complete Sliding Fee Scale agreement
• Maintains a high level of confidentiality while interacting with patients and clients with empathy and respect
• Research and resolve patient or client issues, including consulting with providers, plan administrators, and insurance companies
• Educate members on issues related to using the healthcare system and their specific government assistance plan
• Maintain HIPAA standards and confidentiality of protected health information
• Follow up with families who request in-person government assistance
• Assist with food pantries when requested
• Assist families with applications and follow-up for Medicaid programs and Marketplace coverage
• Process the JPCHC Sliding Fee Scale applications
• Provide community resources to the underserved and vulnerable populations
• Participate in outreach and education programs for the community, such as health fairs, screenings, and other events
• Screen for and assist with Social Determinants of Health needs, such as food, housing, transportation, and utilities, and connect families to community resources
• Follow school and district policies, including visitor and safety requirements
• Assist with special projects and other duties as necessary and required
• Perform related duties as assigned
• High School Diploma or Equivalent required.
• Two years of previous experience in outreach navigation and work with youth/families preferred
• Customer service experience required
• Must be willing to travel 50% of the time to different site locations or schools
• Valid Indiana Driver's License and proof of auto insurance required
• Certified Indiana Navigator certification required within 90 days of employment
• Certified Application Counselor certification required within 90 days of employment
• Community Health Worker certification required within 6 months of employment

Computer Skills

To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Outlook, Excel, Word, and PowerPoint) and Adobe Acrobat.

Why You’ll Love Working Here

• Purpose-driven work that directly impacts access to care across our communities
• Robust benefits package (medical, dental, vision) designed to support you and your family
• Generous PTO because we believe caring for others starts with caring for yourself
• 401(k) with employer contribution to help you plan for what’s ahead
• Life and disability coverage for peace of mind

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Jane Pauley Community Health Center, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.