Schegistrar/Medical Call Center Specialist - Adult Outpatient Pavilion

VCU Health; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Schegistrar to join their team. In this pivotal role, you will ensure smooth scheduling and registration processes, providing exceptional service to patients while managing essential documentation. Your customer service expertise will shine as you navigate interactions with patients and healthcare teams alike. This position offers a supportive environment where you can thrive, adapt to challenges, and contribute to the overall efficiency of healthcare delivery. If you are passionate about making a difference in patient care, this opportunity is perfect for you.

Benefits

Sign On Bonus

Flexible Work Hours

Healthcare Benefits

Retirement Plan

Qualifications

• Strong customer service skills and a patient-centered focus are essential.
• Minimum of two years experience with third-party medical insurance preferred.

Responsibilities

• Schedule and verify patient appointments and maintain records.
• Assist with obtaining maximum and timely reimbursement for services.

Skills

Customer Service Skills

Patient/Customer-Centered Focus

Problem-Solving Skills

Strong Recall

Education

High School Diploma or Equivalent

Associate Degree in Business Management

Tools

GE/IDX

Cerner

Job description

Sign On Bonus

**$1,000 Sign On Bonus for offers accepted by June 30, 2025. Terms and Conditions apply**

Job Title: Schegistrar

The Schegistrar schedules, registers, verifies pre-authorization and referrals are on file, confirms and maintains patient diagnostic appointments, surgeries, and/or medical consultations for VCUHS.

The Schegistrar accurately obtains required information for hospital and physician records, governmental requirements, billing, and third-party payer needs. This position also provides courteous and efficient services to patients and accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.

Work Schedule

The work days are Monday, Tuesday, and Wednesday.

Requirements

• Licensure, Certification, or Registration: N/A for hire and continued employment
• Experience REQUIRED: Strong customer service skills and a patient/customer-centered focus in all situations
• Experience PREFERRED: Minimum of two (2) years previous experience with third-party medical insurance, HMO, and managed care; previous experience with CPT and ICD-10 coding; work experience using GE/IDX, Cerner
• Education/Training REQUIRED: High School Diploma or Equivalent
• Education/Training PREFERRED: Associate Degree in Business Management or a closely related field from an accredited program; post-high school healthcare or medical billing coursework

Additional Responsibilities

• Assist VCUHS Patient Revenue Cycle Department with obtaining maximum and timely reimbursement
• Provide patients with appropriate information regarding VCUHS policies and procedures, and direct them to appropriate nursing units or ancillary service locations

Other Details

No supervisory responsibilities. May be required to work hours beyond the normal shift to resolve backlog or contact patients for registration data. Serves all age groups. Physical requirements include lifting less than 20 lbs, prolonged sitting, reaching, repetitive motion, and keyboard usage. Must have strong recall, reasoning, problem-solving skills, and the ability to handle a fast-paced environment with multiple priorities. Must be able to adapt to frequent changes and handle intense customer interactions. EEO Employer/Disabled/Protected Veteran.