Schegistrar/Medical Call Center Specialist - Adult Outpatient Pavilion

Virginia Commonwealth University Health Systems; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Schegistrar to manage patient scheduling and registration. This role is crucial for ensuring efficient operations within the healthcare system, emphasizing a patient-centered approach and strong customer service skills. The ideal candidate will have a knack for navigating the complexities of medical billing and insurance, ensuring that patients receive timely and accurate information. If you thrive in a fast-paced environment and are passionate about making a difference in patient care, this opportunity is perfect for you. Join a team that values your contributions and offers a supportive work environment.

Benefits

Sign-On Bonus

Health Benefits

Flexible Work Schedule

Qualifications

• Strong customer service skills and a patient-centered focus.
• Experience with third-party medical insurance and coding.

Responsibilities

• Schedule and register patients for appointments and surgeries.
• Provide courteous service and maintain accurate documentation.

Skills

Customer Service Skills

Patient/Customer-Centered Focus

CPT and ICD-10 Coding

Education

High School Diploma or Equivalent

Associate Degree in Business Management

Tools

GE/IDX

Cerner Systems

Job description

Sign-On Bonus

$1,000 Sign-On Bonus for offers accepted by June 30, 2025. Terms and Conditions apply.

Position Overview

The Schegistrar is responsible for scheduling, registering, verifying pre-authorizations and referrals, and maintaining patient diagnostic appointments, surgeries, and/or medical consultations for VCUHS.

This role involves accurately obtaining necessary information for hospital and physician records, governmental requirements, billing, and third-party payers. The position also emphasizes providing courteous and efficient service to patients, along with timely and professional documentation and verification of pre-registration information with the care team.

Work Schedule

Work days are Monday, Tuesday, and Wednesday.

Requirements

• Licensure, Certification, or Registration: N/A for both hire and continued employment
• Experience REQUIRED: Strong customer service skills and a patient/customer-centered focus in all situations
• Experience PREFERRED: Minimum of two years' experience with third-party medical insurance, HMO, and managed care; experience with CPT and ICD-10 coding; familiarity with GE/IDX, Cerner systems
• Education/Training REQUIRED: High School Diploma or Equivalent
• Education/Training PREFERRED: Associate Degree in Business Management or a related field; post-high school healthcare or medical billing coursework

Additional Responsibilities

• Assist VCUHS Patient Revenue Cycle Department in obtaining maximum and timely reimbursement
• Provide patients with information regarding VCUHS policies and procedures; direct them to appropriate nursing units or ancillary services

Other Requirements

• May be required to work beyond normal hours to resolve backlog or contact patients for registration data
• Serves all age groups
• Physical activities include lifting less than 20 lbs, prolonged sitting, reaching, repetitive motions, and keyboard use
• Requires mental and sensory skills such as recall, reasoning, problem-solving, hearing, speaking clearly, writing legibly, reading, and logical thinking
• Must handle a fast-paced environment, manage multiple priorities, and adapt to frequent changes

Equal Opportunity

EEO Employer/Disabled/Protected Veteran. Complies with 41 CFR 60-1.4.