Scheduling Specialist - Remote after training

Davita Inc.; Chesterfield (MO); Hybrid; USD 35,000 - 45,000; Full time

Job summary

RAYUS Radiology is seeking a Scheduling Specialist for full-time work. This role is primarily responsible for patient scheduling, insurance verification, and providing excellent customer service. After a training period, the position offers remote work flexibility. Join our dedicated team and contribute to enhancing patient care.

Benefits

Medical, dental, and vision insurance

401k with company match

Life and disability insurance

Tuition reimbursement

Adoption assistance

Pet insurance

PTO and holiday pay

Qualifications

• High school diploma or equivalent required.
• Experience with Microsoft Office Suite is necessary.
• Proficient in using computer systems and typing.

Responsibilities

• Responsible for scheduling patient examinations and handling calls professionally.
• Pre-certifies exams with insurance companies and verifies insurance for same-day appointments.
• Fields incoming calls and routes them to appropriate departments.

Skills

Customer Service

Telephone Etiquette

Organizational Skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

**Remote AFTER 6 months of IN-PERSON training!

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This position is full-time, working 11:30am - 8:00pm.

*This position is remote to meet current business needs but does require onsite training for 6 months or until successful training requirements have been met. Occasional onsite meetings may be required.*

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(85%) Scheduling

• Answers phones and handles calls in a professional and timely manner


• Maintains positive interactions at all times with patients, referring offices and staff


• Schedules patient examinations according to existing company policy


• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately


• Ensures all patient data is entered into information systems completely and accurately


• Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment


• Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction


• Maintains an up-to-date and accurate database on all current and potential referring physicians


• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices


• Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)


• Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

(10%) Insurance

• Pre-certifies all exams with patient's insurance company as required


• Verifies insurance for same day add-ons


• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Completes other tasks as assigned

Required:

• High school diploma or equivalent


• Microsoft Office Suite experience


• Proficient with using computer systems and typing


• Able to handle multi-level phone system with a high volume of calls at one time

Preferred:

• 1-2 year customer service experience


• Medical terminology and previous clinical business office experience


• Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.