Scheduling Specialist (Pediatrics)

gundersenhealth; Onalaska (WI); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Paid time off

Health insurance

Wellness programs

Tuition reimbursement

Career Development Center

Job summary

Emplify Health in Onalaska, WI is seeking a Scheduling Specialist to ensure efficient patient appointment scheduling and excellent first impressions. You will work 40 hours per week, Monday–Friday, on-site in Pediatrics, collaborating with providers and staff to support patient care journeys.

Ideal candidates have a high school diploma, at least one year in an office with customer service, strong organization, and good communication. Epic experience is a plus as we deliver compassionate care.

Qualifications

• High School Diploma or equivalency required.
• 1 year of office-based customer service experience.
• Strong organization and communication skills.
• Epic and healthcare systems experience is a plus.

Responsibilities

• Schedule patient appointments and manage front-desk tasks.
• Provide excellent customer service and first impressions.
• Collaborate with providers and managers to support patient care.

Skills

Customer service

Organization

Phone etiquette

Healthcare terminology

Education

High School Diploma or equivalent

Tools

Epic systems

Healthcare IT

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours: 40

We're not just filling positions, we're building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

We are looking for an enthusiastic and detail-oriented individual to join our team as a Scheduling Specialist! You'll play a crucial role in ensuring efficient scheduling of appointments for our patients. If you're passionate about providing exceptional patient care and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

What's Available:

• 40 hours/weekly (1.0 FTE), Full-time
• Shift: Monday-Friday, 8:30am-5 pm
• Location: On-site in Onalaska, WI
• Department: Pediatrics

What you will do:

• Provide LOVE + MEDICINE to our patients through providing the best first/last impressions with top level customer service.
• Partner with a team of providers, medical professionals and managers who are here to support your success and that of our patients in their health journeys.
• Provide customer service to patients by helping schedule appointments.

What you need:

• High School Diploma or equivalency
• 1 year experience in an office setting requiring customer service responsibilities
• Strong organization, phone etiquette, and customer service skills
• Medical terminology and healthcare experience is a plus!
• Epic and healthcare systems experience desired

What you Get:

• Starting pay of $17.93/hour + more for experience!
• 401(k) with matching
• paid time off
• competitive health insurance
• wellness programs to keep you and your family healthy
• tuition reimbursement
• and more
• Career Growth/CDC - Growth opportunities and access to Emplify Health's Career Development Center to help you navigate your career

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

Equal Opportunity Employer