Scheduling Specialist – Patient Access & Care

Billings Clinic; Billings (MT); On-site; USD 23,000 - 29,000; Full time

Job summary

Billings Clinic in Billings, Montana, is seeking an Appointment Representative - Scheduling to join our team. You will handle scheduling for appointments and diagnostic procedures, pre-registering new and outreach patients within the Billings Clinic system.

This role requires strong customer service skills, attention to detail, and the ability to follow scheduling protocols across multiple specialties. Starting wage DOE is $17.00–$21.25, and the position is full-time with hours per pay period at

Qualifications

• Education: High School diploma or GED.
• Experience: Prior experience in a customer service-related field preferred; health care experience desirable.

Responsibilities

• Promptly and courteously answer telephone calls to schedule appointments and procedures.
• Access online provider scheduling protocols to ensure accuracy.
• Communicate financial expectations to patients, including the need for insurance cards, co-pays, and payment toward self-pay balances.
• Accurately collect demographic and financial information during the scheduling process.
• Schedule and enter orders for ancillary services using the order communication system.
• Instruct patients on the preparation and restrictions for procedures.
• Utilize all available resources to assist callers.
• Pre-register new patients; fully register outreach patients.
• Reschedule patients impacted by provider changes while maintaining patient satisfaction.
• Participate in daily department huddles.
• Perform clerical duties including mailing, faxing, filing, and completing ancillary orders.
• Meet all mandatory organizational and departmental training and development requirements.

Skills

Customer service

Scheduling

Phone etiquette

Education

High School or GED

Job description

Billings Clinic in Billings, Montana, is seeking an Appointment Representative - Scheduling to join our team. You will handle scheduling for appointments and diagnostic procedures, pre-registering new and outreach patients within the Billings Clinic system.

This role requires strong customer service skills, attention to detail, and the ability to follow scheduling protocols across multiple specialties. Starting wage DOE is $17.00–$21.25, and the position is full-time with hours per pay period at