Patient Access & Scheduling Specialist

Billings Clinic; Bozeman (MT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403(b) Retirement Plan with employer?m

Job summary

Billings Clinic in Bozeman seeks a Patient Access Specialist to greet patients, collect and verify demographics, insurance and payments, and schedule visits across multiple specialties. You will ensure data accuracy and provide clear guidance to patients.

The role requires at least one year of customer service experience, preferably in healthcare, and a commitment to compassionate, compliant service in a busy clinic environment.

Qualifications

• Education: Minimum High School or GED.
• One year of customer service experience; healthcare preferred.
• Demonstrated excellence in customer service.

Responsibilities

• Serve as the first point of contact for patients and visitors, creating a welcoming and professional environment.
• Accurately register patients for services by collecting and verifying demographic, insurance, financial, and consent documentation; ensure data integrity for billing and clinical purposes.
• Schedule and coordinate appointments across multiple specialties and service lines, following clinic-specific protocols and communicating clear instructions for visit preparation.
• Verify insurance eligibility and benefits, obtain prior authorizations when required, and document payer responses using tools such as Experian.
• Collect patient payments, including time of service payments, deposits, and outstanding balances; post transactions in real-time and reconcile daily cash drawers according to clinic policy.

Skills

Customer service

Education

High School Diploma

Tools

Cerner

Experian

Microsoft Office

Web-based applications

Job description

Billings Clinic in Bozeman seeks a Patient Access Specialist to greet patients, collect and verify demographics, insurance and payments, and schedule visits across multiple specialties. You will ensure data accuracy and provide clear guidance to patients.

The role requires at least one year of customer service experience, preferably in healthcare, and a commitment to compassionate, compliant service in a busy clinic environment.