Scheduling Specialist III

Baylor College of Medicine; Town of Texas (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Baylor College of Medicine is seeking an enthusiastic procedure scheduler to arrange Gastroenterology outpatient procedures and educate patients through their journey. This role partners with physicians and uses BCM/BSLMC EPIC to schedule dates, times, and locations.

The ideal candidate will have strong organizational skills and a commitment to excellent customer service, working Monday to Friday in a on-site setting at the McNair Campus.

Qualifications

• High school diploma or GED.
• Three years of relevant experience.

Responsibilities

• Schedule GI procedures in BCM/BSLMC EPIC and confirm dates.
• Contact patients with instructions and arrival details.
• Request patient information from referring physicians.
• Verify insurance for new and established patients.
• Coordinate with GI care team to fill endoscopy blocks.
• Manage order queues and schedule patients.
• Coordinate with physicians on special instructions and clearances.
• Check for scheduling conflicts and ensure exam accuracy.
• Obtain clinical notes prior to exams.
• Protect patient information and maintain password confidentiality.
• Verify patient identity and precautions on all documents.
• Communicate per patient care manual.
• Perform other duties as assigned.

Tools

EPIC experience

Job description

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Summary

The section of Gastroenterology & Hepatology is looking to recruit an enthusiastic and procedure scheduler to schedule Gastroenterology general GI outpatient procedures. The position requires patient education and navigation through the patient's journey, including preparing patients for the procedure the procedure and scheduling the procedure with Baylor College of Medicine (BCM) & Baylor St. Luke's Medical Center (BSLMC) EMR. The candidate will work closely with physicians and procedure schedule. The candidate will work Monday - Friday, 8hrs daily. The ideal candidate will be organized, motivated and passionate about providing excellent customer service to out patients.

This position is located at our McNair Campus.

Job Duties

• Schedules GI procedures in BCM and BSLMC EPIC, assuring that every referred patient will have a procedure date scheduled.
• Contacts patients for instruction before the procedures and notify patient of date/time/arrival time.
• Requests additional information from referring physicians.
• Verifies insurance for new and established patients.
• Works closely with general GI care coordination team to fill endoscopy block.
• Works on order work queue to select orders and schedule patients.
• Works closely with MD for any patient special instructions, including procedure locations and clearances.
• Performs cross-checks for procedural or scheduling conflicts to ensure accuracy of exam.
• Acquires clinical notes as needed prior to exam.
• Maintains confidentiality of passwords/codes for all information systems and patient information, as observed by supervisor.
• Verifies and confirms patient identification and patient information including patient precautions and other vital information on all documentation, as observed by supervisor.
• Communicates in an appropriate manner as outlines in the patient care manual.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Three years of relevant experience.

Preferred Qualifications

• Scheduling experience.
• EPIC experience.

Work Authorization Requirement:

This position is not eligible for visa sponsorship.Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.