Scheduling Specialist I: Irvine Breast Care & Imaging Center

Hoag Health System; Irvine (CA); Presencial; USD 30 000 - 41 000; Tempo integral

Resumo da oferta

Hoag Memorial Hospital Presbyterian in Orange County, CA, is seeking a Scheduling Specialist I to assist in coordinating patient procedure and surgical schedules, including add-ons and emergent cases. The role requires teamwork with physicians, staff, and insurance verification to obtain authorizations; duties include patient registration, data entry, and chart preparation.

Under direct supervision, you will manage high-volume calls, schedule pre-procedure tests, maintain confidentiality, and

Qualificações

• High School graduate or equivalent required.
• Minimum 1 year front office or scheduling experience.
• Excellent interpersonal and communication skills.
• Knowledge of body mechanics and safety measures.
• Basic to proficient in Microsoft Office suite and healthcare databases.
• Basic medical terminology knowledge preferred.
• Ability to interface with physicians, staff, vendors, patients and families.
• Full understanding of medical insurance procedures.
• Typing speed around 35 WPM preferred.
• GI clinic/front office scheduling experience preferred.

Responsabilidades

• Coordinate patient procedure/surgical schedules including add-ons and emergent cases.
• Facilitate communication between patients, physicians, and departments.
• Schedule pre-procedure tests and clearances for patients.
• Provide information to Insurance Verification Specialists for authorizations.
• Register patients, perform data entry, and prepare charts.
• Perform clerical duties as assigned; interact with patients in a high call volume env.
• Participate in continuous quality improvement processes.
• Maintain confidentiality and follow SOPs.
• Other duties as assigned.

Conhecimentos

Interpersonal communication

Customer service

Multitasking in high call volume

Attention to detail

Formação académica

High School Diploma or equivalent

1 year front office or scheduling experience

Excellent interpersonal and communication skills

Body mechanics and safety knowledge

Microsoft Office Suite + healthcare databases knowledge

Medical terminology knowledge

Interface with all customer levels

Medical insurance procedures knowledge

Keyboarding 35 WPM

GI scheduling or front office experience

Ferramentas

Microsoft Office

Healthcare databases

Data entry

Medical terminology

Scheduling software

Descrição da oferta de emprego

Primary Duties And Responsibilities

Under direct supervision, the Scheduling Specialist I assists in the coordination of Patient Procedure/Surgical schedule. The Scheduling Specialist I collaborates in the management and scheduling of routine procedures in treatment area as well as add-ons and emergent procedures, facilitating communication between patients, physicians, other departments, and staff members. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances. Provides information to Insurance Verification Specialists to obtain authorizations as necessary. Responsible for patient registration filing, data entry, preparation of patient charts and other clerical duties, as assigned. Interacts directly with patients and works in a high call volume environment.

Job Description

Primary Duties And Responsibilities

Under direct supervision, the Scheduling Specialist I assists in the coordination of Patient Procedure/Surgical schedule. The Scheduling Specialist I collaborates in the management and scheduling of routine procedures in treatment area as well as add-ons and emergent procedures, facilitating communication between patients, physicians, other departments, and staff members. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances. Provides information to Insurance Verification Specialists to obtain authorizations as necessary. Responsible for patient registration filing, data entry, preparation of patient charts and other clerical duties, as assigned. Interacts directly with patients and works in a high call volume environment.

Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned.

Qualifications

Education and Experience

• High School Graduate or equivalent required
• Minimum of one (1) year front office or previous scheduling experience
• Excellent interpersonal and communication skills
• Knowledge of proper body mechanics and safety measures
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
• Strong knowledge of basic medical terminology preferred
• Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
• Full understanding of medical insurance procedures required
• Basic keyboarding minimum 35 WPM preferred
• 71832-1206d Digestive Health Clinic, 40657-HSC IRV 16405 Gastroenterology - Minimum of one (1) year front office, previous scheduling, customer service or equivalent experie nce.

License Required

• N/A

License Preferred

• N/A

Certifications Required

• 1206d Oncology Specialty Clinic BLS required within 6 months of hire.
• BLS required within 6 months of hire in the:
• 1200-30258 HSC 19582 Beach Blvd MED ONC and
• 1000-70851 HB Oncology & Specialty Clinics
• Irvine Periop: BLS required upon hire
• Operating Room: BLS required upon hire

Certifications Preferred

• 70790 Heart Valve Clinic BLS – Basic Life Support (AHA)

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/ .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.