Scheduling Specialist II: Irvine Urology

Hoag; Irvine (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Hoag Memorial Hospital Presbyterian is seeking a Scheduling Specialist II for the Irvine Urology team in Irvine, CA. The role involves coordinating patient procedure and surgical schedules, communicating with physicians and staff, and ensuring timely pre-procedure tests and clearances.

You will collaborate with Insurance Verification Specialists to obtain authorizations, maintain patient charts, and support the master schedule while handling high call volumes in a dynamic clinical setting at

Qualifications

• High School Graduate or equivalent required.
• Minimum of two years’ previous scheduling experience.
• Infusion: Minimum of three years’ previous scheduling experience in healthcare setting required.
• Excellent interpersonal and communication skills.
• Knowledge of proper body mechanics and safety measures.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required.
• Strong knowledge of basic medical terminology preferred.
• Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members).
• Full understanding of medical insurance procedures required.
• Basic keyboarding minimum 35 WPM preferred.

Responsibilities

• Assist in coordinating patient procedure and surgical schedules.
• Communicate with patients, physicians, and multiple departments to schedule complex procedures.
• Collaborate with Insurance Verification Specialists and assist with authorization processes.
• Coordinate pre-procedure tests, clearances, and treatment plan scheduling.
• Maintain patient charts and perform clerical duties including data entry.
• Support master schedule for procedures and manage case resource needs.
• Provide coverage for Lead Clerk between campuses when needed.
• Participate in quality improvement processes and adhere to SOPs.

Skills

Interpersonal skills

Communication skills

Medical terminology

Typing speed

Education

High School Diploma or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Healthcare database systems

Job description

Scheduling Specialist II: Irvine Urology

Irvine, CA, United States and 1 more

Job Description

Primary Duties and Responsibilities

The Scheduling Specialist II assists in the coordination of Patient Procedure/Surgical schedule. The Specialist II collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple Organization departments, and staff members. Collaborates with Insurance Verification Specialists and assists with the authorization process. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans and cycles. Creates patient itineraries and makes changes as requested. Responsible for clerical support, patient registration filing, data entry, preparation of patient charts and other clerical duties as assigned. Assists with the master schedule for procedures and coordinates case resource needs. Interacts directly with patients and works in a high call volume environment.

Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned.

Interventional Radiology:

Submits authorizations for IR Patients referred by IR Radiologists and obtains authorizations from referring physicians. Verifies patient pre-procedure diagnostic imaging and clearances are sufficient. Provides coverage for Lead Clerk between both campuses, as needed.

Infusion:

Conducts patient check-in and check-out. Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation). Confirms and schedules additional appointments as needed.

Qualifications

Education and Experience

• High School Graduate or equivalent required
• Minimum of two (2) years’ previous scheduling experience
• Infusion: Minimum of three (3) years’ previous scheduling experience in healthcare setting required
• Excellent interpersonal and communication skills
• Knowledge of proper body mechanics and safety measures
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
• Strong knowledge of basic medical terminology preferred
• Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
• Full understanding of medical insurance procedures required
• Basic keyboarding minimum 35 WPM preferred

License Required

N/A

License Preferred

N/A

Certifications Required

• 1206d Oncology Specialty Clinic BLS required within 6 months of hire.
• BLS required within 6 months of hire in the:
• 1200-30258 HSC 19582 Beach Blvd MED ONC and
• 1000-70851 HB Oncology & Specialty Clinics
• Irvine Periop: BLS required upon hire
• Operating Room: BLS required upon hire

Certifications Preferred

70790 Heart Valve Clinic BLS – Basic Life Support (AHA)

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

Job Info

• Job Identification 129922
• Job Category Administrative Support
• Job Shift Day
• Locations 16305 Sand Canyon Ave, Irvine, CA, 92618, US