Scheduling Specialist I

Geisinger; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Patient Contact Center. This role involves answering calls, scheduling appointments, and ensuring patient information is accurately collected. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and customer service skills. With a commitment to excellence and a focus on patient care, this position offers the opportunity to make a meaningful impact in the healthcare sector. Join a collaborative team that values kindness, innovation, and safety, and contribute to making healthcare more accessible for all.

Benefits

Healthcare benefits from day one

Vision and dental coverage

Collaborative work environment

Support for domestic partners

Qualifications

• 1+ year of related work experience is required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Schedule patient appointments according to physician guidelines.
• Collect and maintain accurate patient registration and insurance information.
• Provide one-call resolution for patient inquiries.

Skills

Communication

Computer Literacy

Customer Service

Medical Terminology

Education

High School Diploma or Equivalent (GED)

Tools

Computer

Internet Connection

Job description

Location: Work from home (Pennsylvania)

Shift: Days (United States of America)

Scheduled Weekly Hours: 40

Worker Type: Regular

Exemption Status: No

Job Summary: Answer incoming calls and make outgoing calls with the intent of scheduling patients, ensuring a match of physician-specific scheduling guidelines with patient appointment preferences. Collects and maintains accurate, basic patient information relating to registration and insurance. Answers all non-scheduling related questions and directs non-scheduling calls to the appropriate department.

Job Duties:

Patient Contact Center hours of operation are Monday - Saturday 7:00am - 7:00pm

• Medical terminology
• Computer Knowledge including - Ability to toggle among programs / navigating multiple monitors/screens

• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician or diagnostic specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Provides one-call resolution whenever possible.
• Processes multi-channel messages related to patient and physician requests such as appointments, referrals, prescriptions and complaints.
• Achieves and maintains quality and service goals related to contact center metrics.
• Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.
• Assists with training initiatives for new hires.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Internet requirements: Employee required to have/supply: Cable modem, (high speed, only - No DSL or Wireless Cellular Service or Satellite Service) The minimum requirement is:

• 25 MBPS UP
• 75 MBPS DOWN

Computer must be connected to the internet via Ethernet cable; wifi is not permitted unless a Virtual Private Network (VPN) is used for the wifi connection.

Education: High School Diploma or Equivalent (GED) - (Required)

Experience: Minimum of 1 year - Related work experience (Required)

Certification(s) and License(s):

Skills: Communication, Computer Literacy, Customer Service

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.