Scheduling Specialist - Field Dispatcher

Quenchwater; King of Prussia (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Life insurance

Paid Time Away

Coaching and professional development

Job summary

Quenchwater is seeking a Field Service Dispatcher in King of Prussia, PA. This role involves coordinating technician schedules and ensuring service-level agreements (SLAs) are met. Candidates should have at least 2 years of routing or dispatching experience and strong communication skills.

The position offers a hybrid work model with remote work 2 days a week and competitive medical, dental, and vision benefits from day one.

Qualifications

• 2+ years of routing, dispatching, or field service scheduling experience.
• Professional and clear communication skills focused on customer service.
• Highly organized with attention to detail.

Responsibilities

• Coordinate technician dispatching and routing for installations and repairs.
• Communicate appointment details and scheduling updates to customers.
• Monitor service queues and field activity to meet SLAs.

Skills

Routing experience

Field service scheduling

Communication skills

Organizational skills

Microsoft Office proficiency

Tools

Salesforce

Job description

Position Summary

Field Service Dispatcher

Culligan Quench is looking for a Field Service Dispatcher with hands‑on experience in routing or dispatching for technician installations, service breakdowns, or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service‑level agreements (SLAs).

Responsibilities

• Coordinate technician dispatching and routing for installations, service calls, and repairs.
• Communicate directly with customers to confirm appointment details and scheduling updates.
• Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met.
• Proactively monitor service queues and field activity to meet or exceed SLAs.
• Troubleshoot scheduling conflicts and make real‑time decisions to optimize technician routes.
• Escalate service issues when needed and keep internal stakeholders informed.
• Attend daily service huddles and actively support field team planning.
• Accurately document all updates and communications in our service systems.

Qualifications

• 2+ years of routing, dispatching, or field service scheduling experience.
• Experience coordinating technician installations or emergency service calls is highly preferred.
• Strong communication skills—professional, clear, and customer‑focused.
• Comfortable navigating multiple systems and communication channels (email, phone, chat).
• Highly organized with strong attention to detail and a proactive mindset.
• Ability to work cross‑functionally in a fast‑paced, service‑driven environment.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Experience with Salesforce strongly preferred.

Hybrid Work Model

Remote work 2 days a week, in King of Prussia, PA or Grapevine, TX office 3 days a week (for external candidates).

Benefits

• Medical, Dental, Vision from day one.
• 401(k) match of 50% up to 6%.
• Life insurance.
• Disability.
• Paid Time Away + 10 paid company holidays.
• Parental leave.
• Additional voluntary benefits.
• Career progression opportunities.
• Coaching and professional development.

Equal Opportunity

Quench offers competitive salary and benefits, and incentive awards. Quench is an equal opportunity employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Know Your Rights

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.