Scheduling Specialist - Field Dispatcher

Culligan Quench; Grapevine (TX); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) match

Paid Time Off

Job summary

Culligan Quench is seeking a Field Service Dispatcher in Grapevine, TX. This role involves coordinating technician schedules to ensure timely service delivery and customer satisfaction. Candidates should have over 2 years of dispatching experience, strong communication skills, and proficiency in Microsoft Office and Salesforce. Compensation is set at $45,000 annually, with a hybrid work model allowing for remote work. Enjoy benefits like medical insurance and career progression opportunities.

Qualifications

• 2+ years of routing, dispatching, or field service scheduling experience.
• Experience coordinating technician installations or emergency service calls is preferred.
• Comfortable navigating multiple systems and channels.

Responsibilities

• Coordinate technician dispatching and routing for installations and repairs.
• Communicate directly with customers to confirm appointments.
• Monitor service queues to meet or exceed SLAs.

Skills

Routing experience

Dispatching experience

Strong communication skills

Organizational skills

Proficiency in Microsoft Office

Experience with Salesforce

Tools

Microsoft Office

Salesforce

Job description

Position Summary

Culligan Quench is looking for a Field Service Dispatcher with hands‑on experience in routing or dispatching for technician installations, service breakdowns, or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service‑level agreements (SLAs).

You’ll serve as the bridge between our customers and our field teams—balancing technician availability with customer needs, optimizing routes, and making real‑time decisions to keep our service operations running smoothly.

Responsibilities

• Coordinate technician dispatching and routing for installations, service calls, and repairs
• Communicate directly with customers to confirm appointment details and scheduling updates
• Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met
• Proactively monitor service queues and field activity to meet or exceed SLAs
• Troubleshoot scheduling conflicts and make real‑time decisions to optimize technician routes
• Escalate service issues when needed and keep internal stakeholders informed
• Attend daily service huddles and actively support field team planning
• Accurately document all updates and communications in our service systems

Requirements

• Hybrid work model: Remote work 2 days a week, King of Prussia, PA or Grapevine, TX office 3 days a week (for external candidates)
• 2+ years of routing, dispatching, or field service scheduling experience
• Experience coordinating technician installations or emergency service calls is highly preferred
• Strong communication skills—professional, clear, and customer‑focused
• Comfortable navigating multiple systems and communication channels (email, phone, chat)
• Highly organized with strong attention to detail and a proactive mindset
• Ability to work cross‑functionally in a fast‑paced, service‑driven environment
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with Salesforce strongly preferred

What We Offer

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Life insurance
• Disability
• Paid Time Away + 10 paid company holidays
• Parental leaveAdditional voluntary benefits
• Career progression opportunities
• Coaching and professional development

Compensation

$45,000 - $45,000 a year

Equal Opportunity Employer

Quench offers a competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.