Scheduling Specialist - EP

Alaska Heart & Vascular Institute; Anchorage (AK); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Profit Sharing 401K

HSA/FSA

Employee Assistance Program

Wellness Program

PTO

8 paid holidays

FMLA

Job summary

Alaska Heart & Vascular Institute is seeking a Scheduling Specialist in the Electrophysiology department to manage patient appointments, imaging, and tests while ensuring timely care delivery.

Responsibilities include handling calls, reviewing orders, and data entry into the EMR, acting as a liaison among patients, families, providers, and staff to maintain efficient clinic operations.

Qualifications

• High school diploma or equivalent required.
• 1–2 years scheduling in medical practice or call center.
• Cardiology or specialty practice experience preferred.

Responsibilities

• Schedule and coordinate patient appointments, imaging, and diagnostic testing based on provider notes, referrals, and hospital records.
• Process appointment changes, including rescheduling and cancellations, ensuring timely communication with patients.
• Prioritize and schedule appointments according to provider orders, clinical urgency, and nursing assessments.
• Triage patient calls and redirect to ER, urgent care, or primary care based on established symptom guidelines.
• Request and review outside medical records to ensure pre-appointment testing and documentation are complete.
• Maintain provider schedules to optimize availability, fill cancellations, and maximize efficiency using waitlists where appropriate.

Education

High School Diploma or equivalent

Job description

JOB TITLE: Scheduling SpecialistDEPARTMENT: ElectrophysiologySUMMARY OF DUTIES: The Scheduling Specialist is responsible for managing and coordinating patient appointments, imaging, and diagnostic tests to ensure timely care delivery. This role involves handling both incoming and outgoing calls, reviewing patient orders, and entering data into the Electronic Medical Record (EMR) system. The specialist acts as a key liaison between patients, families, providers, and staff, ensuring clear communication and efficient clinic operations. The position requires a focus on providing high-quality customer service while maintaining a streamlined scheduling process and supporting the clinical team’s workflow.ESSENTIAL FUNCTIONS:Schedule and coordinate patient appointments, imaging, and diagnostic testing based on provider notes, referrals, and hospital records.Process appointment changes, including rescheduling cancellations, ensuring timely communication with patients.Prioritize and schedule appointments according to provider orders, clinical urgency, and nursing assessments.Triage patient calls and redirects to ER, urgent care, or primary care based on established symptom guidelines.Request and review outside medical records to ensure pre-appointment testing and documentation are complete.Maintain and manage provider schedules to optimize availability, fill cancellations, and maximize efficiency using waitlists when appropriate.PAY RANGE: $23-27/hr to start (dependent upon experience)EMPLOYEE BENEFITS:MedicalDentalVisionColonial Life Elective BenefitsLife InsuranceProfit Sharing 401KHSAFSAEmployee Assistance ProgramWellness ProgramPTO- starting at up to 5.84 hours per pay period (increases with years of service)8 paid holidays per yearFMLAThis job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.EDUCATION: High School Diploma or equivalent.EXPERIENCE:Minimum of 1-2 years of experience scheduling in a medical practice or call center environment.Prior experience in a cardiology or specialty practice preferred.Proven ability to provide excellent patient service.