Scheduling Specialist - Central Scheduling

Conway-Medical-Center; Conway (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

None

Job summary

Conway Medical Center is seeking a Scheduling Specialist for Central Scheduling in Conway, SC. The role involves scheduling patient appointments, handling referrals, and coordinating with providers and staff.

The ideal candidate has at least two years in an office setting and experience in customer service. The position is full-time, primarily days, with opportunities to float as needed and excellent patient communication.

Qualifications

• Minimum of two years' experience in an office environment.
• Experience in Customer Experience required.

Responsibilities

• Schedule medical appointments and referrals according to templates.
• Manage phone lines, screen and transfer calls, gather caller information.
• Update patient demographics and enter accurate data into EMR.
• Occasionally float to alternate facility/department.
• Provide exemplary customer service and collaborate with physicians and department heads.
• Utilize strong organizational and communication skills.
• Complete other duties as assigned.

Skills

Customer Experience

Phone call management

Education

High school diploma

Tools

EMR systems

Job description

Scheduling Specialist - Central Scheduling

Conway Medical Center · Central Scheduling

Conway , SC

Full Time , Primarily 1st Shift- Days , 80

Posted 09/02/2026

Position Summary:

The Scheduling Specialist (SS) is responsible for daily scheduling functions of patients for Conway Medical Center. The SS is responsible for interacting with patients, and providers to gather information and will be responsible for scheduling appointments and appointments associated with referrals.

Qualifications:

Education:

• High school diploma required.

Experience

• A minimum of two (2) years’ previous experience working in an office environment required.
• Previous experience working in Customer Experience required.

• Responsibilities include updating patient demographic files, assures accurate information is entered in Electronic Medical Records (EMR), and maintains recall list.
• Provide phone call management and answer multiple incoming telephone lines, screen and transfer calls, answer various questions, and obtain the necessary information to properly assist our callers.
• Schedule medical appointments associated with referrals, and book patient appointments within parameters of our physician scheduling templates, availability and preferences.
• Will on occasion complete other duties as assigned beyond those designated in this primary job description which may include “float” coverage at an alternate facility, department, or assignment.
• Provide exemplary core customer service.
• Work effectively and collaboratively with colleagues, physicians, and department heads.
• Effectively utilize strong organizational skills.
• Consistently display effective verbal communication skills.
• Proficient understanding and use of technology/PC skills required.
• Regularly exercise independent judgement.
• Complete other duties as assigned by department leadership.