Scheduling Specialist - Central Scheduling

Conway Medical Center; Conway (SC); On-site; USD 22,000 - 32,000; Full time

Job summary

Conway Medical Center in Conway, SC seeks a Scheduling Specialist for Central Scheduling. You will schedule medical appointments, manage referrals, and coordinate with patients and providers using EMR systems.

The role emphasizes accurate data entry, patient communication, and efficient call handling. Ideal candidates have at least 2 years in an office setting with customer service experience and strong organizational skills.

Qualifications

• High school diploma required.
• Minimum 2 years in an office environment.
• Customer experience background preferred.

Responsibilities

• Manage daily scheduling of patients for Conway Medical Center.
• Interact with patients and providers to gather information for appointments and referrals.
• Answer multiple lines, screen and transfer calls, and collect necessary information to assist callers.

Skills

Customer service

Phone handling

Office environment

EMR data entry

Education

High school diploma

Tools

EMR software

Microsoft Office

Job description

Scheduling Specialist - Central Scheduling

Conway Medical Center - Central Scheduling

Conway , SC

Full Time , Primarily 1st Shift- Days , 80

Posted 11/03/2026

Position Summary:

The Scheduling Specialist (SS) is responsible for daily scheduling functions of patients for Conway Medical Center. The SS is responsible for interacting with patients, and providers to gather information and will be responsible for scheduling appointments and appointments associated with referrals.

Qualifications:

Education:

High school diploma required.

Experience

A minimum of two (2) years' previous experience working in an office environment required.

Previous experience working in Customer Experience required.

Responsibilities include updating patient demographic files, assures accurate information is entered in Electronic Medical Records (EMR), and maintains recall list.

Provide phone call management and answer multiple incoming telephone lines, screen and transfer calls, answer various questions, and obtain the necessary information to properly assist our callers.

Schedule medical appointments associated with referrals, and book patient appointments within parameters of our physician scheduling templates, availability and preferences.

Will on occasion complete other duties as assigned beyond those designated in this primary job description which may include "float" coverage at an alternate facility, department, or assignment.

Provide exemplary core customer service.

Work effectively and collaboratively with colleagues, physicians, and department heads.

Effectively utilize strong organizational skills.

Consistently display effective verbal communication skills.

Proficient understanding and use of technology/PC skills required.

Regularly exercise independent judgement.

Complete other duties as assigned by department leadership.