Scheduling Specialist Associate

ensemblehp; United States; Remote; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Remote (US Based)

Career Advancement

Job summary

Ensemble Health Partners is seeking a Scheduling Specialist to handle scheduling for Diagnostic Services patients. This remote, US-based role requires patient pre-registration, accurate records, and clear insurance information while delivering excellent customer service.

Ideal candidates have 1–3 years of experience, pediatric exposure, and familiarity with MS Office. A CRCR certification is required within 9 months of hire, with on-site travel as needed.

Qualifications

• High School Diploma or equivalent required.
• Certified Revenue Cycle Representative (CRCR) required within 9 months of hire.
• 1-3 years of work experience preferred, pediatric experience beneficial.

Responsibilities

• Schedule and pre-register patients for procedures per physician orders.
• Select accurate medical records to ensure patient safety.
• Provide patient instructions and collect demographic and insurance information with courteous service.
• Perform Point of Service collections and financial counseling as appropriate.
• Other duties as assigned by supervisor, with reasonable accommodations.

Skills

Customer service

Critical thinking

Multitasking

MS Office

Education

High School Diploma / GED

Tools

MS Office

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Remote (US Based)
• Career Advancement

The Scheduling Specialist is responsible for performing scheduling duties for Diagnostic Services patients. Scheduling Specialists are to perform these functions while meeting the mission and of Ensemble Health Partners and all regulatory compliance requirements. They will work within the policies and processes as they are being performed across the entire organization.

This position pays between $20.00-25.00/hour based on experience

Please note: This position supports Children's Minnesota . To ensure alignment with operational needs and team collaboration, candidates must be located in the Central Time Zone .

Job Responsibilities:

• Scheduling and pre-registering patients for the appropriate procedures based on physician's orders
• Selecting accurate medical records for patient safety
• Providing proper patient instructions, pre-registering patients, obtaining and validating demographic and insurance information, while providing excellent customer service
• Point of Service collections and financial counseling functions as appropriate
• Other job related duties as required by their supervisor, subject to reasonable accommodation

Required Education:

High School Diploma, GED, or Equivalent Experience

Employment Qualifications:

Certified Revenue Cycle Representative (CRCR) required within 9 months of hire

Experience we Love:

• 1-3 years' work experience.
• 2+ years' experience in a pediatric related position.
• Experience working with insurance companies and/or pre-authorizations required.
• Patient Access experience with managed care/insurance, formal typist with a minimum of 35 WPM, intermediate proficiency in MS applications (Word, Excel & PowerPoint), experience with multiple computer systems and use of dual screens. Able to multitask and work individually while applying critical thinking skills.
• Customer Service experience highly preferred.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Join an award-winning company

• Five-time winner of "Best in KLAS" 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Innovation

Work-Life Flexibility

Leadership

Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition - We offer quarterly and annual incen