Patient Access & Pre-Access Supervisor

Ensemble Health Partners; Massachusetts; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners in the United States seeks a Patient Access and Pre-Access Supervisor to manage daily operations, optimize front-end workflows, and ensure revenue cycle goals are met. You will coach staff, monitor KPIs, and collaborate with clients to improve patient intake and scheduling.

Responsibilities include onboarding and training, developing processes, conducting audits, and ensuring exceptional service to internal and external customers.

Qualifications

• 2-year/associate or 4-year bachelor’s degree in a related field.
• 1–3 years of supervisory healthcare experience.
• Strong analytical ability and proficiency with Microsoft Office.

Responsibilities

• Oversee patient access and pre-access teams daily operations.
• Monitor KPIs, scheduling, and staffing.
• Provide coaching and performance feedback.
• Collaborate with clients to optimize front-end processes.
• Develop and implement department processes and training.

Skills

Supervisory

AI in workflows

MS Office

Registration/Billing

Communication

Education

2-year/Associate or 4-year degree

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

Purpose

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

Opportunity

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

The starting salary for this position is $47,400.00 annually, final compensation will be based on experience.

Job Summary

The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. Manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards. Provides coaching and performance feedback, resolves complex patient and operational issues, and partners with clients to optimize front-end processes. Plays a key role in overseeing onboarding, training, and continuous development of staff, while driving initiatives that improve patient satisfaction and operational efficiency. Provides comprehensive support for client needs and assumes additional duties aligned with business priorities.

Essential Job Functions

• Coordinates all registration duties with direct and indirect reporting employees.
• Ensures registration and pre-registration duties are completed daily.
• Provides training for staff.
• Monitors daily productivity and communicates with staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• Report needs may be daily, weekly, monthly, quarterly, annually, or as requested.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
• Ensures that department coordinates schedules in accordance with organizational policies.
• Minimizes overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring.
• Assigns goals and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary.
• While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone.
• If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
• Assists with developing department processes and procedures.
• Conducts staff training, education, and development.
• Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments.
• Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers.
• Holds self and others accountable for behaviors that promote service excellence.
• Manages assigned projects regarding implementing, tracking, and process changes.
• Reports to Patient Access Leadership routinely for monitoring.
• Participates in daily facility activities as assigned by Patient Access Leadership.
• Gathering of statistical information of assigned.
• Works in the department as needed in designated areas.
• Assists with staff evaluations.
• Maintains time/attendance system.
• Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.

Required License / Certification

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)

Job Experience

• 1 to 3 Years Required

Knowledge, Skills and Abilities

• 2-Year/ Associate degree or 4 year/ Bachelor’s Degree
• 2-3 years of supervisory experience in healthcare or business field preferred.
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, to include the exploration, experimentation, and application of AI.

Awards and Recognitions

• Five-time winner of "Best in KLAS" 2020-2022, 2024-2025.
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024.
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024.
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024.
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023.
• Energage Top Workplaces USA 2022-2024.
• Fortune Media Best Workplaces in Healthcare 2024.
• Monster Top Workplace for Remote Work 2024.
• Great Place to Work certified 2023-2024.
• Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Equal Employment Opportunity

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth,