Scheduling Specialist Associate

Ensemble Health Partners; Minnesota; Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Remote (US Based)

Career advancement

Job summary

Ensemble Health Partners is seeking a Scheduling Specialist to perform scheduling duties for Diagnostic Services patients. This remote role (US-based) requires 1–3 years of experience, CRCR certification within 9 months, and pediatric experience.

You will handle scheduling, pre-registration, insurance data, and patient instructions while ensuring top-notch service. Compensation ranges from $20.00 to $25.00 per hour based on experience; candidates must be in the Central Time Zone and able to

Qualifications

• High School Diploma, GED, or equivalent experience.
• CRCR certification required within 9 months of hire.
• 1-3 years of relevant work experience.
• 2+ years’ experience in a pediatric-related position.
• Experience with insurance companies and/or pre-authorizations.
• Proficient in MS Office and able to use multiple computer systems with dual screens.
• Strong customer service and ability to multitask with critical thinking.
• Willing to travel to onsite locations as needed; remote role but US-based.

Responsibilities

• Schedule and pre-register patients for procedures based on physician orders.
• Select accurate medical records for patient safety.
• Provide proper patient instructions; collect demographics and insurance details; deliver excellent service.
• Perform Point of Service collections and financial counseling as appropriate.
• Other duties as assigned by supervisor, with reasonable accommodation.

Skills

Customer service

Multitasking

Attention to detail

Adaptability

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, PowerPoint)

Multiple computer systems

Dual monitors

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Remote (US Based)
• Career Advancement

Scheduling Specialist is responsible for performing scheduling duties for Diagnostic Services patients.

Scheduling Specialists are to perform these functions while meeting the mission and of Ensemble Health Partners and all regulatory compliance requirements.

They will work within the policies and processes as they are being performed across the entire organization.

This position pays between $20.00-25.00/hour based on experience. Please note: This position supports Children's Minnesota. To ensure alignment with operational needs and team collaboration, candidates must be located in the Central Time Zone.

Job Responsibilities

• Scheduling and pre-registering patients for the appropriate procedures based on physician's orders
• Selecting accurate medical records for patient safety
• Providing proper patient instructions, pre-registering patients, obtaining and validating demographic and insurance information, while providing excellent customer service
• Point of Service collections and financial counseling functions as appropriate
• Other job related duties as required by their supervisor, subject to reasonable accommodation

Required Education

High School Diploma, GED, or Equivalent Experience

Employment Qualifications

• Certified Revenue Cycle Representative (CRCR) required within 9 months of hire
• Experience we Love: 1-3 years' work experience
• 2+ years’ experience in a pediatric related position
• Experience working with insurance companies and/or pre-authorizations required
• Patient Access experience with managed care/insurance, formal typist with a minimum of 35 WPM, intermediate proficiency in MS applications (Word, Excel & PowerPoint), experience with multiple computer systems and use of dual screens
• Able to multitask and work individually while applying critical thinking skills
• Customer Service experience highly preferred
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require

Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail]. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients. If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe that we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients, excellent results and world-class service.