Scheduling Specialist

Qcells North America; San Francisco (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Qcells North America is seeking an experienced Scheduling Specialist to manage project scheduling across the organization, coordinating with homeowners and Installation Partners to deliver projects on time and within budget.

Based in Irvine, CA, San Francisco, CA, or Santa Clara, CA, you will analyze data, identify bottlenecks, and work with cross-functional teams to optimize schedules and ensure high-quality customer experiences.

Qualifications

• 5+ years of scheduling or project management experience in retrofit residential PV + ESS.
• 3+ years of customer experience enhancement and stakeholder guidance.
• Excellent prioritization and time-management skills.
• Strong client-facing and teamwork abilities.
• Experience with enterprise-level CRMs and risk management.

Responsibilities

• Analyze data and report scheduling metrics.
• Coordinate schedules with homeowners and Installation Partners.
• Identify bottlenecks and propose solutions with cross-functional teams.
• Ensure projects are delivered on time, within budget, and to quality standards.
• Order materials via procurement and oversee project stages.

Skills

Project management

Customer experience

Stakeholder management

CRM tools

Education

Bachelor's degree

Tools

CRM software

Quality assurance

Risk management

Job description

POSITION DESCRIPTION

Axia by Qcells is seeking an experienced Scheduling Specialist to manage project scheduling activities across the organization. In this role, you will review pipeline reports to identify projects ready for scheduling and work with stakeholders to resolve issues that may delay progress. Key responsibilities include identifying qualified installers in specific regions, sharing project details, coordinating schedules, confirming dates with homeowners, and ordering construction materials. You will collaborate with senior management and cross-functional teams to develop project plans that align resources, timelines, and budgets while ensuring five-star customer experience. The ideal candidate will have strong project management expertise, the ability to navigate challenges effectively, exceptional attention to detail, and excellent communication skills. Success in this role means ensuring projects are delivered on time, within budget, and to the highest quality standards.

Location and Work Arrangement

This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; or Santa Clara, CA with a potential in-office schedule set at the direct manager's discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.

Responsibilities

• Analyze data and report on key scheduling metrics
• Review pipeline reports to identify projects that are ready for a scheduling event
• Root cause analysis to identify bottlenecks or challenges that are preventing the scheduling team from achieving scheduling quotas
• Make recommendations for solving problems and work cross functionally and with leadership team to remove bottlenecks and improve throughput
• Schedule projects with homeowners and Installation Partners
• Send purchase request to procurement team to order bill of materials
• Oversee a pipeline of projects at the Site Survey, Install, and Inspection Stages to drive projects through scheduling and completion
• Break complex projects into manageable actions, establish timeframes, and prioritize tasks effectively.
• Proactively identify potential risks and develop contingency plans. Elevate risk management strategies to safeguard project outcomes.

Required Qualifications

• 5+ years (or a bachelor's degree 3+ years) of work experience including a proven track record as a Scheduling Specialist, Project Manager, or in a similar role, including managing complex projects from inception to completion, ideally in the retrofit residential PV + ESS renewable energy sector
• 3+ years of experience demonstrating excellent customer experience enhancing skills, capable of guiding peers and influencing senior-level management and stakeholders to drive positive business outcomes and unparalleled customer experience.
• Exceptional prioritization and time-management abilities, focusing on delivering high-quality positive impact.
• Strong capabilities in client-facing situations and teamwork; adept at negotiating, navigating ambiguity, resolving conflicts, and solving ambiguous challenges.
• Hands-on experience with advanced project management tools (e.g., enterprise-level CRMs) and quality assurance and risk management familiarity.

Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world's largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

Physical, Mental & Environmental Demands

Mobility

• Standing 20% of time
• Sitting 70% of time
• Walking 10% of time

Strength

• Pulling up to 10 Pounds
• Pushing up to 10 Pounds
• Carrying up to 10 Pounds
• Lifting up to 10 Pounds

  Dexterity (F = Frequently, O = Occasionally, N = Never)

  • Typing F
  • Handling F
  • Reaching F

  Agility (F = Frequently, O = Occasionally, N = Never)

  • Turning F
  • Twisting F
  • Bending O
  • Crouching O
  • Balancing N
  • Climbing N
  • Crawling N
  • Kneeling N

  The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

  • This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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