Scheduling Specialist

Kaizo Health; Fort Washington (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Continuing education

Career development

Health insurance

Job summary

Kaizo Health in Fort Washington, MD is seeking a Scheduling Specialist to manage patient scheduling, administrative tasks, and financial duties while delivering excellent customer service.

The role involves coordinating appointments, verifying insurance, posting charges, updating patient records, and supporting clinic operations with accuracy and privacy in mind.

Qualifications

• High school diploma or equivalent.
• 2–3 years experience in medical/healthcare setting; scheduling, insurance, EOB, billing, HIPAA.
• Experience with MS Office (Excel, Word, Outlook).
• Excellent communication and interpersonal skills; ability to multitask with accuracy.

Responsibilities

• Greeting patients over the phone in a professional manner.
• Regularly checking voicemail throughout the day.
• Scheduling appointments for services to optimize patient satisfaction and provider time.
• Sending emails confirming appointments and attaching necessary paperwork.
• Monitoring and updating DemandForce appointment requests.
• Tracking insurance submissions and alerting the team.
• Auditing, re-ordering charges, and closing out clinics the next business day.
• Entering demographics from patient paperwork into charts.
• Uploading New Patient Paperwork into patient charts.
• Posting charges and balance batches before submission to Patient Services Center.
• Maintaining patient accounts and updating personal and financial information.
• Recording/collecting patient charges and monitoring credit extended.
• Emailing daily statistics to clinic teams and managers.
• Marketing SSR services, locations, and retail products; directing patients to the SSR website.

Skills

Superior communication

Multitasking ability

Phone etiquette

Education

High school Diploma or equivalent

Tools

MS Office (Excel, Word, Outlook)

Job description

Kaizo Health is a recognized leader in patient-centered care. We combine evidence-based chiropractic, personalized rehab, and cutting-edge technology to help patients live pain-free, active lives. Over 100,000 individuals have trusted us to restore their mobility and improve their health.

Come join our team as a Scheduling Specialist! The Scheduling Specialist is responsible for scheduling patients, performing administrative and financial duties, and providing excellent customer service to all patients and customers.

SPECIFIC RESPONSIBILITIES

• Greeting patients over the phone in a professional manner.
• Regularly checking voicemail throughout the day.
• Accurately and efficiently scheduling appointments for services provided to optimize patient satisfaction/loyalty and provider time.
• Sending emails to patients confirming appointments and attach necessary paperwork with minimal errors.
• Monitoring and updatingDemandForce appointment requests.
• Tracking insurance submissions and alerting the appropriate team member in each clinic of upcoming submissions that are required.
• Assisting with auditing, re-ordering charges, and closing out the clinics the following business day
• Accurately entering demographics from patient paperwork received from clinic staff
• Uploading New Patient Paperwork into the patient charts
• Posting charges and balance batch before submitting the information to the Patient Services Center.
• Maintaining patient accounts by accurately recording and updating personal & financial information.
• Recording/collecting patient charges; monitoring credit extended to patients
• Emailing daily statistics to clinic team members and managers as needed.
• Marketing of SSR services, locations, and retail products; directing patients to the SSR website for more details when appropriate.
• Accurately completing EOD spreadsheet and emailing it to the appropriate distribution list(s).

MINIMUM QUALIFICATIONS REQUIRED

• High school Diploma or equivalent
• Minimum of 2-3 years of experience in a medical or healthcare setting. Must have an understanding and be familiar with scheduling appointments, insurance plans, explanation of benefits, billing, coding, and HIPAA guidelines.
• Experience with MS Office (Excel, Word, and Outlook)
• Superior communication and interpersonal skills, excellent phone etiquette, and the ability to multitask and work with accuracy and efficiency

BENEFITS

• Competitive Salary commensurate with prior experience ($16 - $20/hour depending on experience)
• Continuing education
• Professional and Career development
• Medical, dental, vision, life, and disability insurance

What it’s like to be a member of our team:

We are anequalopportunityemployer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The pay range for this role is:

16 - 20 USD per hour (Kaizo Health of Fort Washington)