Scheduling Coordinator

Savas Management Center LLC; Cathedral City (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

FSA/DCSA

401(k)

Generous PTO

Life insurance

Disability (short/long-term)

Job summary

Lifekind Health in Cathedral City is seeking a full-time Scheduling Coordinator to be the primary contact for patients, surgeons, and insurance carriers. You will manage front-office tasks and accurate scheduling for pain management procedures in a fast-paced ambulatory surgery center.

The ideal candidate has 2–3 years of medical office or ASC scheduling experience, proficiency with EHRs, and strong communication skills to support compliant, patient-centered operations.

Qualifications

• Two to three years of medical office or ASC scheduling/administrative experience preferred.
• Experience with insurance eligibility, prior authorizations, and payer portals across multiple payers preferred.
• Proficiency with computers and scheduling systems.

Responsibilities

• Handle front-office tasks: patient check-in/out, verify demographics and insurance, collect payments, ensure pre-visit documentation is complete.
• Coordinate clinic and procedural scheduling in the EHR, verify codes and authorizations, communicate instructions.
• Verify insurance eligibility and benefits, discuss financial responsibilities with patients, and ensure timely access to care.

Skills

Medical scheduling

Insurance eligibility

Scheduling systems

Organization

Customer service

Pain management scheduling

Leadership/training

Education

High school diploma or equivalent

Tools

EHR systems

Practice management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Cathedral City, CA, US

5 days ago Requisition ID: 1526

Salary Range: $21.00 To $25.00 Hourly

Lifekind Health is looking for a full-time Scheduling Coordinator at our Surgical Center in Cathedral City to serve as the primary point of contact for patients, surgeons, referring providers, and insurance carriers. This role is essential to the smooth, efficient, and compliant operation of the front office and scheduling functions of a fast-paced pain management ambulatory surgery center (ASC).

Our mission is to bring care that’s whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription.

At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, and dietitians work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at www.Lifekindhealth.com .

Front Desk Operations & Patient Interaction

• Patient check-in and check-out
• Welcome patients, verify demographics and insurance, obtain required consents, collect payments, ensurepre ‑ visitdocumentation is complete
• Schedulefollow ‑ upcare, provide clear visit instructions
• Accurately maintain EHR and practice management records to support efficient,patient ‑ centeredoperations

Procedure & Appointment Scheduling

• Coordinate and manage clinic and procedural scheduling by accurately booking pain management procedures and appointments in the EHR
• Verify codes and resources, securing required documentation and authorizations
• Communicate pre ‑ and post ‑ procedureinstructions to patients
• Maintainreal ‑ timeschedule updates, manage waitlists and confirmations
• Collaborate with providers, anesthesia, vendors, and clinical staff to ensure smooth operations

Insurance Eligibility & Prior Authorization

• Verify insurance eligibility and benefits, manage coordination of benefits
• Communicatefinancial responsibilityto patients
• Proactivelyidentifycoverage issuesin compliance withpayer ‑ specificrequirements to ensuretimelyaccess to care andaccuratereimbursement
• Prepare and maintain complete, accurate patient charts by proactively reviewing records prior to visits and procedures, resolving documentation gaps
• Ensure required clinical, scheduling, and authorization details are present
• Consistently update, audit, and safeguard EHR data in compliance with Center standards and HIPAA requirements

Communication & Patient Relations

• Manage allfront ‑ officecommunications by answering and returning calls promptly
• Coordinate scheduling changes, serving as a liaison between patients, providers, referring offices, and vendors
• Address patient concerns with professionalism and empathy, documenting all interactions in the EHR

Compliance, Privacy & Administrative Duties

• Ensure regulatory compliance and smooth daily operations by adhering to HIPAA and Center policies
• Open and prepare the front office for patient care, maintain organized administrative records
• Distribute daily clinic and surgery schedules
• Assist with medical records requests
• Participate in training and process improvement efforts

Our Ideal Candidate will have the following qualifications:

• High school diploma or equivalent required
• Two (2) to three (3) years of medical office or ASC scheduling/administrative experiencepreferred
• Proficiencyin insurance eligibility, prior authorizations, and payer portal navigation across multiple payer types (commercial, Medicare, Medi-Cal) preferred
• Basicproficiencywith computers and scheduling systems
• Strong organizational and time-management skills
• Excellent customer service and communication abilities
• Experience with pain management, orthopedic, or surgical ASC scheduling strongly preferred
• Experience training, mentoring, or informally leading peers preferred

Benefits

• Comprehensive Benefits: medical, dental, vision insurance options for you and your family
• Medical – Choice between three Cigna PPO plans (company pays 90% for employees and 50% for dependents!)
• Dental offered through Principal Life Insurance Company
• Vision offered through Principal and VSP Vision Care
• Flexible Spending Accounts (FSA) and Dependent Care Flexible Spending Accounts (DCSA)
• Company paid life insurance, short-term and long-term disability with medical enrollment
• Employee Life, Spouse Life and Dependent Life
• 401(k) Retirement Savings Plan
• Generous PTO

Lifekind Health and Savas Software are an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, ancestry, religion, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.