Scheduling Specialist

Socket.dev; Cincinnati (OH); On-site; USD 18,000 - 26,000; Full time

Job summary

Socket.dev in Cincinnati, OH is seeking a Scheduling Specialist to support Behavioral Health providers by scheduling clients and maintaining full schedules for Clermont County locations. The role requires warmth, strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

You will schedule therapy appointments, handle HIPAA-compliant paperwork, enter data into the EHR, answer calls, and coordinate coverage across Brown and Hamilton County

Qualifications

• Proven customer service excellence and clear communication.
• Strong organizational skills and ability to multitask in a busy clinic.
• Excellent data entry accuracy and attention to detail.
• Ability to maintain confidentiality and handle sensitive information professionally.

Responsibilities

• Schedule therapy appointments for Behavioral Health staff.
• Track and manage clinical paperwork.
• Request and release client information in compliance with HIPAA regulations.
• Answer and direct calls using a multi-line telephone system.
• Enter accurate information into the electronic health record (EHR).
• Communicate professionally with clients, families, referral sources, and community stakeholders.
• Provide outstanding customer service while supporting clients and families.
• Provide office coverage at other Child Focus locations as needed, including Brown County and Hamilton County.

Skills

Customer service

Communication

Organization

Data entry

Confidentiality

Education

HS Diploma/GED

Job description

Description

Child Focus

Location: 4633B Aicholtz Road Cincinnati, OH 45244

Hours: Full-Time, Monday – Friday. Must be available to work six non-traditional hours after 4:30 p.m. each week.

Pay: $16.00/hour

Position Summary

Our Scheduling Specialist is an essential member of the team supporting our Mental Health Providers with scheduling of clients and maintaining full schedules for our clinical providers in the Clermont County location . The ideal candidate is warm, welcoming, highly organized, detail-oriented, and able to effectively manage multiple priorities in a fast-paced environment.

Primary Responsibilities

• Schedule therapy appointments for Behavioral Health staff.
• Track and manage clinical paperwork.
• Request and release client information in compliance with HIPAA regulations.
• Answer and direct calls using a multi-line telephone system.
• Enter accurate information into the electronic health record (EHR).
• Communicate professionally with clients, families, referral sources, and community stakeholders.
• Provide outstanding customer service while supporting clients and families.
• Provide office coverage at other Child Focus locations as needed, including offices located in Brown County and Hamilton County.

Qualifications

Required Skills

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Impeccable attention to detail with excellent data entry accuracy.
• Ability to maintain confidentiality and handle sensitive information professionally.

Requirements

Required: HS Diploma/GED

Experience Preferred

• 1 year of scheduling experience within an EHR
• 1 year of front desk experience in a clinical setting