Scheduling Resources Manager

Extended Family Home Care; Portland (ME); On-site; USD 55,000 - 66,000; Full time

Job summary

HouseWorks, LLC is seeking a Scheduling Coordinator lead to oversee the day-to-day operations of the Scheduling Department, including rotating night and weekend coverage. You will mentor and train staff, oversee performance, and manage vendor relationships to ensure quality and productivity.

The role requires a Bachelor’s degree or equivalent experience, 2+ years in scheduling within home care/healthcare, and supervisory experience. Office-based with travel as needed (25%).

Qualifications

• Bachelor’s degree or 4+ years of equivalent experience preferred.
• 2+ years recent experience as a Scheduling Coordinator in a home care agency or healthcare field.
• Minimum one year of management or supervisory experience preferred.

Responsibilities

• Oversee scheduling department day-to-day operations and provide leadership to scheduling and field staff.
• Monitor performance, implement improvements, and apply disciplinary actions as needed.
• Manage vendor and service provider relationships and monitor volume and quality.

Skills

Microsoft Office

Teamwork

Customer Service

Detail Oriented

Motivated

Education

Bachelor’s degree or 4+ years experience

Tools

Word, Excel, Outlook (Microsoft Office)

Job description

Job Summary:

Provides leadership and guidance to the scheduling and field staff teams through overseeing and managing the day-to-day operations of the Scheduling Department. This role includes rotating night and weekend coverage.

Essential Duties and Responsibilities:

• Manages teams to include training, mentoring, coaching, and development of individual team members.
• Oversees the team’s work responsibilities, monitors performance, implements changes as necessary to continuously improve performance and applies disciplinary actions as needed.
• Manages vendor and service provider relationships and monitors volume capacity and quality as assigned.
• Audits schedules and documentation to ensure compliance with procedures, including prior authorization for services.
• Communicates with Director, Case Managers, and Clinical team to ensure quality initiatives are met.
• Assists Director of Operations in achieving care center productivity standards.
• Reviews and tracks schedulers’ requests for time off and coordinates scheduling changes with the Director of Operations.
• Performs other duties as assigned.

Qualifications and Skills:

• Bachelor’s degree or (4) years of equivalent experience preferred
• 2-years recent experience as a Scheduling Coordinator in a home care agency or other healthcare field.
• Minimum one (1) year of management or supervisory experience preferred
• Highly motivated
• Competency in Microsoft applications including Word, Excel, and Outlook
• Ability to work effectively both independently and as part of a team
• Excellent telephone and customer service skills
• Must pay attention to detail, stay organized, and be flexible

Physical Demands:

• Must remain in stationary position for long periods of time at desk or computer
• Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking.
• May be required to lift and move boxes, medical records, etc

Work Environment:

• Office environment
• Occasional travel outside of the office to run errands, attend meetings, etc (25%)

EFOFF

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.