Scheduling Representative/Medical Receptionist

Cnshealthcare; Detroit (MI); On-site; Full time

Job summary

CNS Healthcare is seeking a Scheduling Representative/Medical Receptionist to join their Customer Care Team. This role is vital in connecting clients with healthcare providers by coordinating appointments and ensuring excellent service. The ideal candidate should have strong customer service skills, office experience, and the ability to work collaboratively in a dynamic environment.

Benefits

Comprehensive medical insurance options

Employer-paid dental, vision, life, and short-term disability insurance

Retirement plan with company match

Generous PTO starting at 18 days annually

16 paid holidays including 3 floating holidays

Paid parental leave

Student loan forgiveness programs

Qualifications

• At least 1 year of office experience.
• Proficiency in word processing and data entry.

Responsibilities

• Coordinate appointment scheduling for clients.
• Handle incoming calls and maintain electronic health records.
• Provide excellent customer service to clients and staff.

Skills

Customer Service

Communication

Collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records

Job description

Scheduling Representative/Medical Receptionist

Join to apply for the Scheduling Representative/Medical Receptionist role at CNS Healthcare.

Position Overview

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve our community. Our Customer Care Team is the face of CNS Healthcare. We seek a supportive team member who can assist co-workers and serve clients effectively. The Scheduling Representative plays a crucial role by coordinating appointment scheduling to connect individuals with providers and services.

Compensation

The starting pay ranges from $14.88 to $17.50 hourly, based on skills and experience.

Benefits

• Comprehensive medical insurance options
• Employer-paid dental, vision, life, and short-term disability insurance
• Retirement plan with company match
• Generous PTO starting at 18 days annually
• 16 paid holidays including 3 floating holidays
• Paid parental leave
• Student loan forgiveness programs, including PSLF and HRSA

Key Responsibilities

• Handle incoming calls courteously and professionally
• Verify caller identity and needs to direct calls appropriately
• Review electronic health records to determine scheduling needs
• Use CNS Healthcare scheduling system to book appointments and transportation
• Monitor voicemail and inbox for follow-up and scheduling
• Notify clinical staff of scheduling updates and changes
• Follow up on tasks like missed appointments and rescheduling
• Maintain and update electronic health records
• Adhere to policies, HIPAA standards, and regulations
• Provide excellent customer service to clients, visitors, and staff
• Utilize agency resources for call handling
• Support other team functions as needed
• Perform additional duties as assigned

Minimum Qualifications

• High School Diploma or GED
• At least 1 year of office experience
• Strong customer service skills in a dynamic environment
• Proficiency in word processing, data entry, and phone communication
• Initiative and forward-thinking abilities
• Discretion handling sensitive information
• Ability to work collaboratively and foster inclusivity
• Valid driver’s license and reliable transportation

Preferred Qualifications

• Experience in medical office settings
• Experience with behavioral health or substance use disorders
• Proficiency in Microsoft Office and electronic health records
• Bilingual skills

About CNS Healthcare

CNS Healthcare is a non-profit, Certified Community Behavioral Health Clinic with multiple locations in Southeastern Michigan, serving over 7,000 people annually with comprehensive health services.