Scheduling Representative

Universal Health Services; McAllen (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Loan Forgiveness Program

Competitive Compensation & Generous PT

Excellent Medical, Dental, Vision and

Job summary

Prominence Health in McAllen, TX is seeking a Scheduling Representative to greet patients, assist over the phone or via electronic communication, and update patient information. This role acts as a liaison with clinical staff to schedule, reschedule, cancel, and remind patients of upcoming appointments while ensuring a smooth patient experience across the UHS network.

The ideal candidate will have at least two years of clerical and data entry experience, strong English communication skills, and

Qualifications

• High school diploma required.
• Two years’ clerical/data entry with customer service or medical office preference.
• Strong English communication skills, written and spoken.
• Proficient in Microsoft Office applications.
• Detail oriented with speed and accuracy in data entry.
• Ability to work in a team and independently with minimal supervision.
• Understanding of marketing/advertising in service lines.

Responsibilities

• Greet patients and assist via phone or electronic channels.
• Schedule, reschedule, cancel, and remind patients of appointments.
• Update patient information and liaise with clinical staff.
• Report patient suggestions to management and maintain relations within the network.

Skills

Excellent communication

Attention to detail

Data entry speed

Microsoft Office

English proficiency

Team player

Independent work

Education

High school diploma

Job description

Responsibilities

Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthen integrated partnership, advance market opportunities, and improve outcomes for our patients and members. Founded in 1993, Prominence Health started as a health maintenance organization (HMO) and was acquired by a subsidiary of Universal Health Services, Inc. (UHS) in 2014. Prominence Health serves members, physicians, and health systems across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is committed to transforming healthcare delivery by improving health outcomes while controlling costs and enhancing the patient experience.

Learn more at: https://prominence-health.com/

Job Summary

The Scheduling Representative is responsible for greeting patients and working with them on the phone or through electronic correspondence to meet their needs regarding scheduling, updating patient information, and acting as a liaison in reporting any patient suggestions to management. Works directly with patients over the phone and interacts with clinical staff. Responsible to schedule, reschedule, cancel, and remind patients on upcoming appointments. Maintains good working relationship within the network of doctors and performs other related duties as assigned.

Benefit Highlights

• Loan Forgiveness Program
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries! More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Qualifications and Requirements

• High school diploma required.
• Two years’ experience performing clerical and data entry duties, with one of the two years’ experience being in customer service, medical claims or medical office environment preferred.
• Ability to effectively communicate in English, both verbally and in writing.
• Excellent computer skills to include a working detailed knowledge of Microsoft applications.
• Attentive to details.
• Ability to perform data entry with speed and accuracy.
• Excellent communication skills.
• Must be a team player and have the ability to work independently with little supervision.
• Understanding of common marketing and advertising in service lines

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.