Scheduling Operations Leader — Patient Access & Revenue

North Country Healthcare; Whitefield (NH); On-site; USD 47,000 - 63,000; Full time

Job summary

North Country Healthcare in Whitefield, NH is seeking a Scheduling Manager to lead the centralized scheduling department across clinics and hospital services. You will develop standardized workflows, monitor performance, and collaborate with clinical and revenue cycle leaders to improve patient access and provider utilization.

The role emphasizes safety, accountability, data-driven decision making, and continuous process improvement to deliver an exceptional patient experience.

Qualifications

• 5+ years in healthcare scheduling, patient access, revenue cycle, or ambulatory operations.
• Minimum 3 years of leadership or supervisory experience.
• CRCR or other revenue cycle certification preferred; Lean/Six Sigma helpful.

Responsibilities

• Lead, mentor, and evaluate Scheduling Coordinators.
• Develop staffing plans for scheduling coverage across all services.
• Standardize scheduling workflows and policies.
• Collaborate with clinical leaders on templates and clinic optimization.
• Monitor KPIs and drive continuous improvement.
• Ensure HIPAA and regulatory compliance.

Skills

Leadership

Communication

Organizational skills

Data analysis

Revenue cycle knowledge

EMR scheduling experience

Change management

Problem solving

Scheduling optimization

Education

Associate’s degree in healthcare administration

Tools

EMR systems

Scheduling software

Reporting tools

Microsoft Office

Job description

North Country Healthcare in Whitefield, NH is seeking a Scheduling Manager to lead the centralized scheduling department across clinics and hospital services. You will develop standardized workflows, monitor performance, and collaborate with clinical and revenue cycle leaders to improve patient access and provider utilization.

The role emphasizes safety, accountability, data-driven decision making, and continuous process improvement to deliver an exceptional patient experience.