Scheduling Manager: Lead High-Impact Appointment Growth

All Weather Seal of West Michigan Inc; Wyoming (MI); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health Benefits: Medical, Dental &

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Weekly Spiffs & Bonus Opportunities

Referral Bonus Program

Job summary

All-Weather Seal of West Michigan is seeking a motivated and organized Scheduling Manager to lead our Scheduling and Confirmation Department. The Scheduling Manager is responsible for building, training, and managing the confirmation team while ensuring our appointment calendar remains full, accurate, and optimized for the Sales Team.

This is a hands-on leadership position. You will oversee the day-to-day confirmation and verification process, monitor appointment quality, manage lead

Qualifications

• Strong leadership and people-management skills.
• Excellent verbal and written communication.
• Highly organized with meticulous attention to detail.
• Ability to manage multiple priorities in fast-paced environment.

Responsibilities

• Hire, train, coach, and develop Scheduling Coordinators.
• Establish clear expectations, goals, and performance standards.
• Monitor individual and team performance.
• Provide ongoing coaching, feedback, and accountability.
• Motivate the team to achieve confirmation, fulfillment, and appointment-setting goals.
• Manage daily staffing and workflow to ensure adequate coverage.
• Address performance issues and recognize top performers.
• Oversee all appointment confirmation and verification activities.
• Ensure leads are properly contacted, verified, and confirmed.
• Monitor appointment quality and identify opportunities to improve show rates.
• Review unconfirmed, canceled, and at-risk appointments.
• Develop strategies to reduce cancellations and increase appointment fulfillment.
• Oversee and optimize the company's appointment schedule.
• Monitor calendar capacity and Sales Representative availability.
• Identify open opportunities and maximize available appointment slots.
• Reset and reschedule appointments when necessary.
• Ensure appointments are properly assigned and prepared for the Sales Team.
• Balance lead volume and appointment opportunities across the Sales Team.
• Assign verified leads to Sales Representatives through the company CRM.
• Ensure leads are assigned accurately and in a timely manner.

Skills

Leadership

Communication

Organization

CRM skills

Performance management

Job description

All-Weather Seal of West Michigan is seeking a motivated and organized Scheduling Manager to lead our Scheduling and Confirmation Department. The Scheduling Manager is responsible for building, training, and managing the confirmation team while ensuring our appointment calendar remains full, accurate, and optimized for the Sales Team.

This is a hands-on leadership position. You will oversee the day-to-day confirmation and verification process, monitor appointment quality, manage lead