Scheduling Manager, Human Services Operations

Vista Life Innovations; Madison (CT); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) with employer contributions and

Paid time off

Job summary

Vista Life Innovations is seeking a Scheduling Manager to coordinate staff schedules for coverage across services. The role ensures reliable service delivery by supervising Per Diem staff and Cross Program Instructors, and by communicating clearly with students, members, staff, and partners.

The position offers a chance to support independence for adults with disabilities and to contribute to a person-centered program. Strong organization and teamwork are essential.

Qualifications

• Bachelor’s degree with 3 years experience in human services administration, program coordination, scheduling, logistics, and staff supervision.
• Proficiency with Microsoft Office, scheduling software, case management systems, and workforce scheduling platforms.
• Prior experience supervising, leading, or coordinating per diem/variable staff.
• Valid driver’s license with ability to transport students/members.
• CPR, First Aid, and PMT certification, or ability to obtain within 90 days of hire.

Responsibilities

• Coordinate and communicate staff schedules and coverage across departments, resolving conflicts and arranging substitute coverage.
• Train and supervise Per Diems and Cross Program Instructor, serving as their primary contact.
• Approve timesheets, monitor staff hours, and provide feedback to support engagement and retention.
• Track staffing patterns, cancellations, billing information, and follow-up scheduling needs across multiple platforms.
• Serve as a responsive, professional point of contact for scheduling questions from staff and partners.

Skills

Staff supervision

Scheduling coordination

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Scheduling software

Case management systems

Workforce scheduling platforms

Job description

Vista Life Innovations is seeking a Scheduling Manager to coordinate staff schedules for coverage across services. The role ensures reliable service delivery by supervising Per Diem staff and Cross Program Instructors, and by communicating clearly with students, members, staff, and partners.

The position offers a chance to support independence for adults with disabilities and to contribute to a person-centered program. Strong organization and teamwork are essential.