Scheduling Manager – Home Care

BAYADA Home Health Care; Raleigh (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Comprehensive benefits

Career growth

Diversity-friendly workplace

Job summary

BAYADA Home Health Care in Raleigh, NC seeks a Client Services Manager / Scheduling Manager for the Raleigh Assistive Care State Programs Office. Monday–Friday, 8:30 AM–5:00 PM, with weekly pay.

You will connect clients with caregivers, coordinate schedules, and grow your caseload while building relationships with referral partners and supervising field staff. Requirements include a Bachelor’s degree, strong communication, and comfort with EMR technology; Medicaid experience and supervisory

Qualifications

• Bachelor’s degree required.
• Strong communication, relationship-building, and organizational skills.
• Comfort working with technology and EMR systems.
• Proven track record of increasing responsibility and achieving goals.

Responsibilities

• Coordinate client services and respond quickly to scheduling needs and changes.
• Manage and proactively grow your client caseload.
• Deliver an exceptional experience for clients, families, caregivers, and referral partners.
• Build relationships with referral sources, payors, and community organizations in Raleigh.
• Partner with Clinical Managers to support field employees, including HHAs and CNAs.
• Monitor key performance and financial metrics for your caseload.
• Collaborate with office staff to ensure reliable, high-quality care.

Skills

Bachelor's degree

Strong communication

Organizational skills

Tech & EMR experience

Proactive mindset

Education

Bachelor's degree

Job description

Client Services Manager / Scheduling Manager – Home Care

Raleigh, NC | Monday–Friday | 8:30 AM–5:00 PM | Weekly Pay

Ready to grow your career in home care while making a meaningful difference in the Raleigh community?

BAYADA Home Health Care is hiring a Client Services Manager for our Raleigh Assistive Care State Programs Office in Raleigh, NC.

This is a great opportunity for a relationship-driven professional who enjoys solving problems, coordinating schedules, supporting caregivers, and delivering an exceptional experience for clients and families. If you have experience in home care, healthcare staffing, scheduling, client services, or Medicaid programs and are looking for a role with room to grow, we’d love to hear from you.

At BAYADA, our mission is to help people have a safe home life with comfort, independence, and dignity. You’ll join a collaborative team committed to delivering care with compassion, excellence, and reliability.

What You’ll Do

As a Client Services Manager, you’ll play an important role in connecting clients with the caregivers they depend on. You will:

• Coordinate client services and respond quickly to scheduling needs and changes
• Manage and proactively grow your client caseload
• Deliver an exceptional experience for clients, families, caregivers, and referral partners
• Build strong relationships with referral sources, payors, and community organizations throughout the Raleigh area
• Partner closely with Clinical Managers to support and supervise field employees, including HHAs and CNAs
• Monitor key performance and financial metrics for your caseload
• Collaborate with your office team to solve problems and ensure clients receive reliable, high-quality care

What We’re Looking For

Required:

• Bachelor’s degree
• Strong communication, relationship-building, and organizational skills
• Comfort working with technology and electronic medical record systems
• Demonstrated success taking on increased responsibility and achieving goals

Preferred:

• Home care staffing or scheduling experience
• Medicaid experience
• Previous supervisory or team leadership experience

Most importantly, we’re looking for someone who is proactive, organized, service-minded, and motivated to grow their career.

Why Join BAYADA?

• Make an impact in Raleigh. Your work directly supports individuals and families who rely on quality care at home.
• Enjoy a predictable schedule. Monday through Friday, 8:30 AM–5:00 PM.
• Get paid weekly. Consistent weekly paychecks.
• Comprehensive benefits. Medical, dental, vision, and additional benefit options.
• Build your career. BAYADA offers opportunities for professional development and advancement beyond this position.
• Join an award-winning workplace. BAYADA has been recognized by Newsweek as a Best Place to Work for Diversity.
• Work for a mission-driven nonprofit. Eligible employees may qualify for the Public Service Loan Forgiveness (PSLF) Program, which may help reduce qualifying student loan debt.

Build Your Career While Making a Difference

If you’re looking for more than just your next job—and want an opportunity to build relationships, solve meaningful problems, and grow your career in healthcare—we want to meet you.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.