Command Center Operations Specialist

Transdev; Phoenix (AZ); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Vacation 1 week

Sick days 5

Holidays 6

401(k) + medical

Job summary

Transdev in Phoenix, AZ is seeking a Control Center Dispatcher to consolidate tasks across global locations and ensure flawless operations daily.

You will monitor the autonomous vehicle fleet, respond to operational alerts, coordinate staffing, and liaise with client operations to support testing and validation efforts.

The role requires a high school diploma, strong communication, workload organization, and willingness to travel up to 20%. Competitive benefits are included.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree preferred.
• Degree in Communications, Business, Logistics, Operations, or related field - preferred.

Responsibilities

• Consolidate tasks across multiple global locations to ensure flawless operations.
• Ensure services are performed as dispatched daily and monitor fleet health.
• Respond to operational alerts and manage staffing and mission assignments.
• Support client operations leadership in daily dispatch and validation testing.
• Review data streams to identify performance gaps and communicate with stakeholders.

Skills

Communication skills

Organizational skills

Attention to detail

Team player

Smartphone proficiency

Travel readiness

Education

High School Diploma or GED

Bachelor’s Degree preferred

Degree in Communications, Business, Logistics, Operations, or related field - preferred

Job description

Overview:

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

By joining Transdev, you will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for your community and the world. Autonomous vehicle operators and supervisors play an important role in enabling our Client to achieve its goal of developing and commercializing its autonomous driving technology, services, and passenger experiences.

Transdev shares the client’s commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority.

Benefits may vary depending on location policy. The below represents the standard Corporate Policy. Competitive compensation package of minimum $24.00 – Maximum $28.00

Benefits include:

• Vacation: minimum of one (1) week
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities:

• The Control Center Dispatcher will be driving the goal of consolidating tasks for numerous global locations ensuring flawless execution of operations
• Assures that all service is performed as dispatched daily
• Action operational alerts from multiple business units, including ownership of Transdev and client fatigue and mobile device policies
• Monitor health of Client Autonomous Vehicle fleet and Transdev operators
• Support client’s operations leadership team in daily operations dispatch, including JIT staffing and mission assignments, assisting with validation testing, and communicating with various teams
• Review multiple data streams to identify operational performance gaps and assist with bridging to Client and Operations Leadership
• Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
• Maintains routine records and performs a variety of clerical work activities related to global Transdev operations
• Maintains high degree of confidentiality of all information
• All other duties as required

Required Education and Experience:

• High School Diploma or GED Required;
• Bachelor’s Degree from an accredited university preferred
• Degree in Communications, Business, Logistics, Operations, or related field - preferred

Required Knowledge Skills and Abilities (KSAs):

• Excellent written and verbal communication skills
• Ability to organize and prioritize dynamic workloads
• Impeccable attention to detail
• Experience communicating with people from multiple backgrounds
• Comfortable in team environments
• Proficiency with using a touchscreen smartphone (Android preferred but not required)
• Travel up to 20% of the time

Physical Requirements:

• Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear;
• Must be able to withstand working outdoors in inclement weather;
• Frequently required to sit;
• Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell;
• Occasionally required to lift up to 45 pounds
• May work in extreme heat and cold, and in damp environment with moderate noise; and
• Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.

Pre-Employment Requirements:

• Must be 21 years old;
• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
• Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.
• Applicants must be legally authorized to work in the United States at the time of hire. This position does not provide current or future employment visa sponsorship

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions

About Transdev

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.