Scheduling/Dispatch Coordinator

Clifford Power Systems Inc; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Clifford Power Systems Inc. in Arlington, TX, is seeking a Scheduling and Dispatch Coordinator to support the branch. Open, schedule, and organize service jobs for local technicians, and coordinate with customers to ensure timely responses and accurate ETAs.

The ideal candidate has 2+ years in scheduling/dispatch and in a customer service or administrative role, with strong MS Office skills. This full-time, on-site position runs Monday–Friday, 8:00 am–5:00 pm, with growth opportunities.

Qualifications

• High school diploma or equivalent.
• 2+ years of Scheduler/Dispatcher experience.
• 2+ years in a customer service/administration role.
• Strong MS Office skills.
• Experience coordinating with multiple levels of staff.

Responsibilities

• Open, schedule, and organize jobs for the Tech.
• Daily dispatch of Field Service for the branch.
• Coordinate technician workload to complete work daily, weekly and monthly.
• Update Outlook calendar with jobs scheduled and ETA.
• Communicate with customers about status of orders and work.
• Audit open service calls and take appropriate action.
• Arrange dispatch for trouble calls and assign technicians.
• Update service contracts and dispatch cards as needed.
• Order parts and inform customers of ETA; forecast work.
• Maintain customer information accuracy.

Skills

Scheduling

Dispatching

Customer service

MS Office

Administrative tasks

Education

High school diploma or equivalent

Post-secondary courses/degree preferred

Job description

Position Summary:The role of the Scheduling and Dispatch Coordinator is to provide scheduling and dispatch support to branch office. Opening and scheduling service jobs for the local technicians, as well as interfacing with customers and customer service to ensure proper customer response.Essential Job Functions:Scheduling/Dispatch:Open, schedule, and organize jobs for the TechDaily dispatch of Field Service for the branchCoordinate technician workload to complete all necessary work daily, weekly and monthlyATC oil sample online submittalReceive packing slips scan and send to RGI, filing of shipment slips for the BranchUpdates GP and ensures Outlook calendar is correct with jobs scheduledCoordinate with Technicians to ensure exceptional customer serviceEnsure top branch acct’s interface with customers informs them on status of orders and ETA of work to be done.Duties will include but are not limited to coordinating daily, weekly and monthly service work for Service, Planned Maintenance, and information to the customer in regard to updates on Quoted Service scheduling, Warranties, and registration of generators.Serve as backup to service coordinatorAudit open service call report and take proper actionTrouble calls:Answer service customer calls for the branch officeArrange dispatch for trouble calls using tools to assign proper technician and timely response.Schedule or dispatch Technicians to appropriate locations, according to customer requests, specifications, or needs.Collect all repay customer payment infoAdditional Responsibilities:Update Service Contracts and Dispatch Cards as necessary range of responsibility are ALL customers starting with A through K.Ordering parts and informing customers on the ETA and forecasting work to be done.Update all pertinent customer information.Education Requirements:High school diploma or equivalentPost-Secondary courses and/or degree preferred.College-level Business courses strongly preferredExperience Requirements:2+ years of Scheduler or Dispatcher service-related experience.2+ years of experience in a customer service/administration role.Strong experience with MS Office products.Experience working with and communicating regularly with all levels of employees within an organization.Attributes:Initiative – The ability to get started and work independently regularly and come up with ideas & carry them out.Leadership – The ability to set an excellent work ethic example, as well as monitor and mentor others in their career development.Strategic Thinking -. Thinking not only in the short-term, but continually questioning the long-term impact and benefits of each business decision.Analytical Processing – The knowledge of, and regular application of analysis (of numbers, equations, relationships and/or terminology) to complete tasks.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Physical Requirements:This position will be working primarily indoors in a climate-controlled, smoke-free environment, but also requires the employee to be moving through other areas on a regular basis. From this movement, the employee will encounter varying temperatures from these areas. Normal auto and air travel hazards will apply. The noise level in the work environment is usually moderate but can be higher in other areas.While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time.The employee must have a full range of body movements including use of hands to finger, handle, or feel objects, computer equipment and peripherals; and bending, reaching, and crouching.Must have command of sight, hearing, touch and smell. Specific vision abilities required include close vision, depth perception, and the ability to adjust focus. These vision requirements in each area must be sufficient to shift in focus from computer screens to closed forms. are in search of an example position to join our general team. The ideal candidate for this position would oversee generic tasks such as email, paperwork, and organizational needs. This position is Full-Time Monday through Friday 8-5.