Scheduling/Customer Service Representative- NC Surgery Plastics

UNC Health; Raleigh (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Raleigh, NC is seeking a full-time Scheduling Specialist to ensure accurate and complete scheduled procedures. The role involves obtaining patient data, communicating prep details to patients and offices, and securing physician orders.

You will also manage registrations for managed care and government payors, while supporting the department as a receptionist. Required are a high school diploma or GED with related experience or training; healthcare exposure and strong customer

Qualifications

• Language skills: ability to read and interpret documents; communicate effectively.
• Math skills: able to perform basic arithmetic and percentage calculations.
• Reasoning ability: solve problems and apply instructions.

Responsibilities

• Collaborate to ensure accuracy and completeness of scheduled procedures.
• Communicate procedure and prep information to patients and staff.
• Obtain accurate physician orders for all procedures.
• Meet productivity and customer satisfaction goals.
• Distribute updated schedules with complete clinical information.
• Maintain knowledge of diagnostic procedures and scheduling software.
• Serve as receptionist and office assistant as needed.
• Register patients, including managed care contracts and government payors.

Skills

Language skills

Math skills

Reasoning ability

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Works collaboratively to ensure accuracy and completeness of scheduled procedures.

Responsibilities:

1. 1. Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.
2. 2. Accurately communicates procedure and prep information to patient and physician office staff.
3. 3. Obtains accurate and valid physician orders for all procedures.
4. 4. Consistently achieves productivity and customer satisfaction goals.
5. 5. Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.
6. 6. Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.
7. 7. Serves as a departmental receptionist and office assistant as needed.
8. 8. Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Other Information

Other information:

Education Requirements:

• High school diploma or GED required; higher-level degree may satisfy this requirement. One year of related experience or training required.

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired.

Knowledge/Skills/and Abilities Requirements:

• LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: NC Surgery Plastics

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.