Scheduling & Customer Experience Specialist

Renewal by Andersen | Esler Companies; Oxford (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a detail-oriented Confirmation Specialist to support our window and door replacement operations in Massachusetts. You will manage calls to confirm customer appointments, verify details, and ensure accurate schedules for sales and installation teams.

You will use CRM and scheduling tools to update records, answer basic questions, and help optimize daily routes.

Qualifications

• Prior experience in customer service or appointment scheduling.
• Ability to verify details accurately.
• Comfort with CRM and scheduling tools.

Responsibilities

• Manage inbound and outbound calls to confirm customer appointments.
• Verify appointment details and update records in CRM.
• Help optimize daily routes for sales and installation teams.

Skills

Detail-oriented

Excellent communication

Multitasking

Tools

CRM systems

Scheduling software

Job description

Renewal by Andersen | Esler Companies is seeking a detail-oriented Confirmation Specialist to support our window and door replacement operations in Massachusetts. You will manage calls to confirm customer appointments, verify details, and ensure accurate schedules for sales and installation teams.

You will use CRM and scheduling tools to update records, answer basic questions, and help optimize daily routes.