Scheduling Coordinator New Seattle, WA

Bee's Plumbing & Heating; Seattle (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Job summary

Bee's Plumbing and Heating in Seattle seeks a Dispatcher for the Plumbing department to serve as the hub between customers, field technicians, and operations. You will coordinate service requests, manage schedules in real time, and ensure accurate record-keeping via Service Titan, while handling emergencies and optimizing resource use.

The role emphasizes strong communication, problem solving, and the ability to thrive in a fast-paced environment with a customer-centric mindset.

Qualifications

• 2+ years of dispatching experience.
• Call center experience preferred.
• HVAC, Plumbing, Electrical or related service experience a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-first approach.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Coordinate service requests by scheduling calls to field technicians.
• Act as main contact for field teams, customers, and management.
• Address customer inquiries and resolve issues promptly.
• Monitor schedules and adjust in real time to optimize operations.
• Maintain records of service requests and incidents via Service Titan.
• Coordinate emergency response when needed.
• Ensure efficient resource allocation to meet demand.
• Collaborate with other departments to improve service delivery.

Skills

Communication skills

Problem-solving

Multi-tasking

Customer-centric mindset

Fast-paced work style

Proficiency in computer basics

Tools

ServiceTitan

Call center software

Job description

Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? JoinBee'sas a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will serve as the central communication hub between our customers, field technicians, and various departments within the business operations team.

Work Schedule:

We ask for open availability between Monday-Friday: 6:00 am - 8:30 pm, Saturday & Sunday: 7:00 am - 8:00 pm

Our office is conveniently located in West Seattle

Key Responsibilities:

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents, via Service Titan.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Qualifications:

• 2+ years of dispatching experience. Call center experience is highly preferred.
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Pay Range

$24 - $27 USD

About Bee's Plumbing and Heating:

At Bee's Plumbing and Heating, we are your gateway to a rewarding career in the home services industry! We are proud to be a leading provider of Plumbing services, sewer solutions, and home heating improvements. We believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.

As set forth in Bee's Plumbing and Heating's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.