Scheduling Coordinator - Imaging Admin Support - Full Time 8 Hour Evenings (Non-Exempt) (Union)

University of Southern California; Glendale (CA); On-site; USD 48,000 - 81,000; Full time

Job summary

Keck Hospital of USC seeks a Scheduling Coordinator to manage patient appointments, follow-ups, and surgeries. You will coordinate tests, authorizations, and care with departments while ensuring accurate charts and timely communication with patients and clinicians.

The role supports radiology procedures and maintains master calendars, inventory, and documentation for insurance claims. The hospital emphasizes patient-centered service and compliance with safety requirements.

Qualifications

• High school diploma or equivalent.
• 3 years as a Procedure Scheduler.
• Demonstrated problem-solving ability.
• Excellent customer service behavior.
• Familiar with medical terminology.
• Pref knowledge of computerized appointment scheduling system.
• Pref Radiology and Image-guided procedure knowledge.

Responsibilities

• Analyze, plan, and prioritize workload anticipating conflicts.
• Submit for approval and schedule biopsy requests.
• Coordinate nursing staff to ensure adequate resources and avoid conflicts.
• Schedule anesthesia for all cases as required.
• Schedule exams for Interventional procedures, Bronch Lab, and Gamma Knife.
• Verify insurance and authorizations with insurance/Admitting Department.
• Enter information accurately into the computer system.
• Communicate all changes with patient and case information to involved personnel.
• Protect patient confidentiality.
• Collaborate with colleagues to maintain efficient, service-oriented workflows.
• Confirm patient appointments and provide preparation instructions.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Medical terminology

Scheduling software

Communication skills

Education

High school diploma or equivalent

3 years as a Procedure Scheduler

Tools

Scheduling software

Radiology knowledge

Job description

The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

Departmental Specific Summary

Under the direction of the department leader, the scheduling coordinator will actively coordinates an organized and efficient case flow of the Radiology procedures. Schedules future day-to-day activities monitoring potential scheduling conflicts. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

Essential Duties

• Analyze, plan, and prioritize workload anticipating conflicts.
• Submit for approval and schedule biopsy requests.
• Coordinate nursing staff to ensure adequate resources and avoid conflicts.
• Schedule Anesthesia for all cases as required.
• Schedule exams for Interventional procedures, Bronch Lab, and Gamma Knife
• Verify insurance and authorizations with insurance/Admitting Department.
• Demonstrates accuracy and thoroughness in entering information into the computer system.
• Communicates all changes with patient and case information to all involved personnel.
• Adheres to protecting patient confidentiality.
• Works positively with colleagues to create an effective, efficient work place dedicated to customer service
• Demonstrates flexibility, self-direction, accuracy and problem solving skills in daily activity.
• Confirm patient appointments, and give any preparation instructions as needed.
• Performs other duties as assigned.

Qualifications

• Req High school or equivalent
• Req 3 years As a Procedure Scheduler
• Req Demonstrated ability to problem-solve and provide effective resolution.
• Req Demonstrate excellent customer service behavior.
• Req Familiar with medical terminology.
• Pref Knowledge of computerized appointment scheduling system is preferred.
• Pref Radiology and Image guided procedure knowledge preferred.

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital's world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The hourly rate range for this position is $22.88 - $38.90. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.