Scheduling Coordinator I (Care Center)

Kennedy Krieger Institute; Baltimore (MD); On-site; USD 36,000 - 59,000; Full time

Job summary

An established industry player in healthcare is seeking a Scheduling Coordinator I to join their team in Baltimore. This role involves coordinating patient appointments, providing cost estimates, and ensuring efficient scheduling processes. The ideal candidate will have strong communication skills and experience in patient registration or scheduling. With excellent benefits including medical, dental, and tuition reimbursement, this position offers a supportive environment for professional development. If you're passionate about patient care and looking to make a difference, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Tuition Reimbursement

Free Parking

Child Care Subsidies

Qualifications

• High School diploma or equivalent required.
• 1-3 years of experience with patient registration or scheduling.

Responsibilities

• Schedules patient appointments and provides charge estimates.
• Maintains contact with patients regarding insurance and follow-up issues.
• Logs all scheduling communications in the Epic system.

Skills

Patient Registration

Scheduling Coordination

Financial Counseling

Communication Skills

Education

High School Diploma

Associate’s Degree in Human Services

Tools

Epic Call Management System

Job description

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Overview

The Scheduling Coordinator I will collect patient and treatment information, estimate deposit requirements, provide cost estimates, determine patient liability, establish payment arrangements, and coordinate payment arrangement information for outpatient and day programs with non-participating payer sources.

This position is ON-SITE in BALTIMORE, MARYLAND.

Responsibilities

1. Schedules new and follow-up patient appointments, ensures appointment confirmation, and provides charge estimates both verbally and in writing. Schedules Certificate of Incapacity (COI) evaluations for patients nearing 18 years of age.
2. Answers phones, directs calls, takes messages, and provides follow-up.
3. Sends clinic waitlist letters to families timely.
4. Monitors scheduling, adjusts appointments for efficiency and satisfaction, and maintains scheduling system data.
5. Updates scheduling templates for providers.
6. Maintains contact with patients, clinics, and departments regarding insurance and follow-up issues, responding professionally and promptly.
7. Provides financial counseling and seeks supervisor assistance for patient issues.
8. Logs all scheduling communications in the Epic Call Management system.
9. Retrieves insurance authorization information from the Patient Access department.
10. Completes patient intakes, documents information, and communicates with clinical staff for approval.
11. Searches and documents previous appointments or service requests.
12. Creates Epic referrals for scheduled appointments.
13. Maintains a daily log of intakes, calls, and durations.
14. Tracks and processes quality improvement and patient data as needed.

Qualifications

EDUCATION

• High School diploma or equivalent required.
• Associate’s degree or higher in human services, healthcare administration, or related field preferred.

EXPERIENCE

• 1-3 years of experience with patient registration, scheduling, or coordination required.

Benefits

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking, and child care subsidies. We also support professional development.

EOE/M/F/D/V

Compensation Range

Minimum: USD $36,226.94/Yr.

Maximum: USD $58,630.00/Yr.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Health Care