Scheduling Coordinator I (Care Center - Patuxent)

Kennedy Krieger Institute; Columbia (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare seeks a dedicated Scheduling Coordinator I to manage patient appointments and coordinate payment arrangements. In this vital role, you will ensure efficient scheduling, maintain communication with patients and clinics, and provide financial counseling to enhance patient satisfaction. This position offers an opportunity to work in a supportive environment focused on health and safety, with excellent benefits including medical, dental, and professional development opportunities. If you are passionate about patient care and looking to make a meaningful impact, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Tuition Reimbursement

Free Parking

Child Care Subsidies

Professional Development Opportunities

Qualifications

• 1-3 years’ experience in patient registration and scheduling required.
• High School diploma required; Associate degree preferred.

Responsibilities

• Schedule new and follow-up patient appointments efficiently.
• Maintain regular contact with patients regarding insurance clearances.
• Provide routine financial counseling and resolve patient issues.

Skills

Patient Registration

Scheduling Coordination

Financial Counseling

Communication Skills

Education

High School Diploma or Equivalent

Associate Degree in Human Services or Healthcare Administration

Job description

Overview

The Scheduling Coordinator I will collect patient and treatment information, estimate deposit requirements, provide cost estimates, determine patient liability, establish payment arrangements, and coordinate payment arrangement information for outpatient and day programs with non-par payer sources.

Responsibilities

1. Schedules new and follow-up patient appointments.
2. Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.
3. Ensures that new and follow-up appointments are confirmed prior to the date of service.
4. Ensures clinic(s) waitlist letters are sent to parents/families in a timely fashion.
5. Continually monitors scheduling. Moves patient appointments if necessary to maintain the highest level of efficiency and patient satisfaction.
6. Maintains and updates scheduling templates for all providers, to include personal leave requests.
7. Tracks all new and follow-up patients using the scheduling system and works with providers and other Care Centers to ensure proper scheduling related to patient needs.
8. Maintains regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity. Responds to patients, families, and clinic issues in a timely and professional manner.
9. Provides routine financial counseling and seeks assistance from the supervisor when obtaining answers to resolve patient issues.
10. Maintains a general and updated understanding of insurance requirements as they relate to the Care Center.
11. Retrieves and assesses system information related to insurance authorization for patient services from the Care Management Operations department.
12. Collects, tracks, and processes quality improvement and patient tracking data as needed.

Qualifications

• High School diploma or equivalent required.
• Associate or higher degree in human services, healthcare administration, or related field preferred.

EXPERIENCE:

• 1-3 years’ experience with patient registration, scheduling, and/or coordinating patient services required.

Benefits

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies! In addition, we offer rich professional development opportunities.

We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are a healthcare institution committed to putting health and safety first for our patients, students, employees, and the communities we serve.

EOE/M/F/D/V