Scheduling Coordinator - Home Care

Accurate Private Care; Deerfield (IL); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Hybrid work options

Health, dental, and vision insurance

Paid time off

Paid sick leave

Paid holidays

Professional development opportunities

Job summary

Accurate Private Care is seeking a dependable Scheduling Coordinator to join our growing team, coordinating caregiver schedules, responding to staffing needs, and maintaining clear communication with clients, caregivers, and internal staff. The role requires a proactive problem-solver who can manage multiple priorities, adapt quickly in a fast-paced home care environment, and remain calm and professional.

Hybrid work options are available, with health, dental, and vision insurance, PTO, paid

Qualifications

• Dependable, organized, and detail oriented.

Responsibilities

• Schedule hourly and live-in shifts for clients from the APC caregivers pool.
• Ensure the caregiver has the appropriate skillset for each client.
• Provide backup coverage to maintain uninterrupted services; manage illness, vacation, or leaves.
• Enter schedule times and rates in the payroll/billing database.
• Communicate schedules via written confirmations to clients and caregivers.
• Coordinate with Case Managers on caregiver schedules and time-off requests.
• Assist in onboarding and keep caregivers informed on clocking in/out procedures.
• Minimize overtime and maximize staff availability to meet client needs.
• Maintain confidentiality of client and caregiver information.

Job description

Accurate Private Care is seeking a dependable, organized, and detail oriented Scheduling Coordinator to join our growing team. This position plays an essential role in ensuring our clients receive consistent, high-quality care by coordinating caregiver schedules, responding to staffing needs, and maintaining clear communication with clients, caregivers, and internal team members.

The ideal candidate is a proactive problem-solver who can manage multiple priorities, adapt quickly to changing circumstances, and remain calm and professional in a fast-paced home care environment.

Responsibilities

• Schedule hourly and live-in shifts for new and current clients quickly and efficiently from the pool ofAPCcaregivers utilizing provided systems to fulfill the service needs of clients.
• Ensure the caregiver assigned has the appropriate skillset to meet the needs of the client.
• Provide alternative coverage to ensure services remain uninterrupted for service changes or for illness,vacation, or leaves of absence by caregivers .
• Enter schedule times and rates for the appropriate client and caregiver timely and accurately in the database for payroll and billing.
• Provide written documentation via text confirming caregiver schedules, including addresses, rates, daysand times.
• Communicate to Case Managers the caregivers scheduled, as well as any requests off.
• Manage call-offs quickly and efficiently
• Provide on-call assistance early mornings, evenings, and weekends as needed for call-offs
• Communicate and collaborate with the entire schedul ing team to ensure smooth exchange and dutiescompleted.
• Ensure scheduled caregivers who missed clocking in or out are contacted and schedules updated asappropriate. Provide education and coaching to caregivers on clocking in and out as needed.
• Work to ensure overtime spending is minimized and that resources are utilized in a manner consistentwith good stewardship.
• Maintain and maximize staff availability to efficiently meet client and caregiver schedule needs.
• Assist HR with caregiver recruitment and retention efforts
• Provide feedback to HR and Case Managers about caregiver performance, including tardiness,illnesses or corrective action needed
• Update schedules to reflect caregiver call-offs for tracking purposes and provide feedback for caregiverannual reviews.
• Promote and maintain positive relationships with caregivers, clients, and vendors by communicatingclearly, professionally and regularly with them.
• Ensure information regarding clients and caregivers are maintained accurately in databases and internalspreadsheets.
• Assist in administrative tasks including file maintenance, billing and payroll preparation, and otherprojects.
• Maintains a high degree of confidentiality at all times with regards to client and caregiver protectedinformation.
• All other duties as assigned.

Compensation

$50,000+ BOE

• Hybrid work options
• Health, dental, and vision insurance
• Paid time off (PTO)
• Paid sick leave
• Paid holidays
• Professional development and training opportunities