SCHEDULING COORDINATOR FOR HOME CARE AGENCY

Senior Solutions (Senior Solutions At Home, Inc.); Westborough (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Full-time position

Dental insurance

Health insurance

Paid holidays

Paid vacation

401K Benefit

Competitive pay based on experience

Opportunity for growth

Job summary

Always Best Care is seeking a dedicated scheduling coordinator in Westborough to manage client and caregiver communications and ensure accurate payroll and billing while delivering compassionate care.

You will work Monday to Friday, 8-hour shifts, with after-hours on-call rotation. Experience in healthcare or home care is a plus; bilingual in English/Spanish is beneficial.

Qualifications

• Strong communication and interpersonal skills.
• Proficiency with computer systems and software such as Microsoft Office and email - experience with WellSky software is a plus.
• Excellent organization and time management skills.
• Strong negotiation and problem-solving skills with clients.
• Ability to multitask and handle a high-volume workload.
• Experience in customer service or administrative roles; healthcare/home health preferred.
• Authorized to work in the US and pass a background check.
• Bi-lingual in English and Spanish is a plus.

Responsibilities

• Serve as point of contact for scheduling concerns from clients and caregivers.
• Work schedule Monday to Friday, 8-hour shifts.
• Rotate on-call after-hours phone coverage.
• Ensure shifts and last-minute needs are covered with appropriate staff.
• Report caregiver hours for accurate billing and payroll.
• Coordinate care plans with care coordinators and community liaison.
• Communicate with staff and clients regarding assignments and issues.
• Collaborate as part of an interdisciplinary team in a fast-paced setting.
• Call caregivers on alerts, investigate delays, document, and notify manager as needed.
• Prepare and audit biweekly payroll reports and timesheets; back up to director of billing/payroll.

Skills

Communication skills

Interpersonal skills

Office software

WellSky software

Time management

Problem solving

Multitasking

Care industry experience

Bilingual (EN/ES)

Tools

Microsoft Office

WellSky

Job description

Since 1996, Always Best Care has helped families with non-medical in-home care and assisted living placement services. Always Best Care clients receive extraordinary care in an inspiring environment with caring people. We hire employees who are inherently courteous and polite, and treat all clients with the highest level of respect and professionalism.

Qualifications

A pleasant and patient phone demeanor is critical as we are valued by our clients for the very specialized attention, we give them

• Strong communication and interpersonal skills
• Proficiency with computer systems and software such as Microsoft Office and email - experience with Wellsky software is a plus
• Excellent organization and time management skills
• Strong negotiation and problem-solving skills with clients
• Ability to multitask and handle a high-volume workload
• The ideal candidate may have previous experience working in a customer service or administrative role. Preferably in the health care or home health industry. Experience in care giving is a plus
• Must Be Authorized to work in the US and pass a comprehensive background check.
• Bi-Lingual (English and Spanish) a plus.

Benefits

• Full time 40 Hours per week
• Dental insurance
• Health insurance
• Paid Holidays
• Paid vacation
• 401K Benefit
• Competitive pay based on experience
• Opportunity for growth.

Responsibilities

• Serve as point of contact for all scheduling concerns from clients and caregivers
• Work schedule will be Monday to Friday, 8-hour shifts
• Will be required to rotate on-call after hours phone coverage
• Take responsibility in ensuring that all shifts and last minute needs are covered with the appropriate staff
• Report all caregiver hours properly on the schedule to ensure accurate billing and payroll
• Work with care coordinators and community liaison to coordinate care plans and schedules
• Communicate regularly with all staff and clients regarding assignments and issues and problem solving
• Work as a member of an interdisciplinary team in a fast-paced environment
• Call Caregivers on Alerts, investigate why late, document, and notify manager as needed
• General Office Administrative functions include:
• Prepare and audit biweekly payroll reports and time sheets
• Serve as a back up to director of billing and payroll