Scheduling Coordinator - Flexible Hours & Patient Access

Akumin®; Brookfield (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Cross training

Medical, dental, and vision insurance

HSA contributions

401(k) match

Paid holidays

PTO and sick time

Job summary

Akumin Brookfield is seeking a Scheduling Coordinator to join our Brookfield facility. This full-time role handles inbound and outbound calls to schedule appointments and pre-register patients across our nationwide sites.

You will work with the Scheduling Manager to route calls, follow standardized scripts, and ensure exceptional customer service while supporting patients and clinics with scheduling needs.

Responsibilities

• Makes outgoing calls and receives incoming calls to schedule appointments and pre-register patients based on the daily Task List.
• Follows prescribed list of questions and provides standardized responses to get and give information during scheduling/pre-register calls.
• Determines needs of customers' incoming calls on the automated call distribution system and transfers to appropriate personnel to meet their needs.
• Completes any additional job duties given by the Scheduling Manager or Scheduling Lead.
• Completes any additional job duties as assigned.

Job description

Akumin Brookfield is seeking a Scheduling Coordinator to join our Brookfield facility. This full-time role handles inbound and outbound calls to schedule appointments and pre-register patients across our nationwide sites.

You will work with the Scheduling Manager to route calls, follow standardized scripts, and ensure exceptional customer service while supporting patients and clinics with scheduling needs.