Representative Patient Access

Tower Health; Wyomissing (Berks County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Generous time off

Tuition assistance

Health benefits start first of the月

Job summary

Tower Health in Wyomissing, PA is seeking a Patient Access Representative to register patients, schedule appointments, and provide courteous service. This role requires strong customer service, attention to detail, and proficiency with common computer applications.

The PAR will verify insurance, collect copays and balances, and enter data into the EMR while supporting day-to-day clerical tasks to ensure smooth department operations.

Qualifications

• Education: High School Diploma or GED (or relevant experience).
• No previous experience required.
• Strong computer and customer service skills are essential.

Responsibilities

• Register patients and schedule appointments.
• Verify insurance information and process preauthorizations.
• Collect copays and account balances.
• Scan documents into the EMR and perform clerical tasks.

Skills

Patient registration

Customer service

Detail oriented

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Medical terminology

Phone skills

Clerical skills

Education

High School Diploma

GED

Tools

EMR systems

Job description

Job Summary

The Patient Access Representative (PAR) is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians is carried out in a friendly, courteous, helpful and considerate manner. The PAR is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Hours: (2) days 1030am-7pm and then (3) days 645am-315pm

Benefits-

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!
• Tuition Assistance
• Health benefits start first of the month following start date!

#READ

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• No experience

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills
• Strong Team Player

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.