Scheduling Coordinator (32998)

MES Solutions; Federal Way (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

401k

Paid time off

Competitive benefits

On-site parking

Job summary

MES Solutions is seeking a full-time Scheduling Coordinator to join our on-site team in Federal Way, WA. You will schedule examinations, confirm appointments with physicians, and coordinate patient logistics while maintaining accurate records and patient confidentiality.

This role follows a Monday–Friday schedule, 7:30am–4:30pm PST with overtime as offered. We offer competitive benefits, annual leave, and a fast-paced team atmosphere within a respected IME and peer review services provider.

Qualifications

• Ability to consistently handle multiple phone lines with heavy call volume.
• Must be able to type a minimum of 35 W.P.M.
• Must be able to maintain confidentiality.
• Must demonstrate exceptional communication skills.

Responsibilities

• Schedule examinations through the system database.
• Schedule and confirm appointment dates and times with physicians' offices.
• Communicate with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Confirm receipt of records for record review referrals.
• Prepare and send exam notification letters daily.
• Communicate with physicians, clients and examinees.
• Submit client invoice and/or issues to accounting if charges are incurred.
• Coordinate ancillary services such as interpretation, chaperones, transportation, and exam site rentals when needed.
• Respond to requests for report status and/or information.
• Provide support to other offices as needed.
• Arrange lodging and/or transportation for out-of-town examinees.
• Process mail, deliveries and shipments as needed.
• Participate in various educational and/or training activities as required.
• Perform other duties as assigned.

Skills

Phone handling

Multitasking

Typing 35 WPM

Confidentiality

Communication

Independent work

Job description

MES is looking for a full-time Scheduling Coordinator to join their team!

The Scheduling Coordinator is onsite based out of one of the following office Federal Way, WA. they will be responsible for assisting and supporting our clients, physicians and examinees teams by scheduling and coordinating appointments, as well as scanning and sorting medical records.

This role is a full time position with a standard work schedule Monday-Friday, 7:30am-4:30pm PST, with overtime as offered.

The pay range for this role is: $23-$24 per hour

ESSENTIAL JOB FUNCTIONS:

• Schedule examinations through the system database.
• Schedule and confirm appointment dates and times with physicians' offices.
• Communicate with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Confirm receipt of records for record review referrals.
• Prepare and send exam notification letters daily.
• Communicate with physicians, clients and or examinees.
• Submit client invoice and/or issues to accounting if charges are incurred.
• Ensure prompt pre-payment for services issued when required.
• Coordinate ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed.
• Respond to requests for report status and/or information.
• Provide support to other offices as needed.
• Arrange lodging and or transportation for out-of-town examinees.
• Process mail, deliveries and shipments as needed.
• Participate in various educational and or training activities as required.
• Perform other duties as assigned.

QUALIFICATIONS

• Ability to consistently handle multiple phone lines with heavy call volume.
• Ability to operate computer, fax, copier, scanner, and telephone.
• Must be able to type a minimum of 35 W.P.M.
• Ability to follow instructions and respond to upper managements' directions accurately.
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

WHO WE ARE:

MES Solutions, a respected pioneer of the independent medical examination (IME) and peer review services industry, is setting the standard for independent review services nationwide. We handle evaluations for a variety of property and casualty insurers, self-insureds and third-party administrator's business lines such as: automotive, disability, liability, group health, long-term care, FMLA and workers' compensation. IME and Peer Review services play an important role in evaluating the appropriateness, medical necessity, cost, as well as certification of requests for care. IME services and Peer Review services are provided by MES Solutions, accredited by URAC for CORE Organizational Quality, and MES Peer Review Services, a URAC accredited Comprehensive Independent Review Organization, respectively.

MES is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

MES Solutions offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.