Scheduling Coordinator - 1st Shift

Always Best Care Senior Services - Philly, Lower Bucks & Delaware Counties, and Main Line Area; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home healthcare service provider is looking for a Home Healthcare Scheduler in Philadelphia. The role involves responding to customer inquiries, resolving issues, and maintaining excellent communication with internal teams. Candidates should have a High School diploma and significant customer service experience.

Qualifications

• 2+ years of previous customer service experience required.
• 2+ years of experience with case management systems.
• Knowledge of medical terminology.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Resolve problems by clarifying issues and implementing solutions.
• Enhance organization reputation by exploring opportunities.

Skills

Customer service skills

Problem solving skills

Data entry skills

Excellent verbal communication skills

Excellent written communication skills

Education

High School Diploma or GED equivalent

Tools

Microsoft Office suite

Job description

The Always Best Care Home Healthcare Scheduleris responsible for responding in a timely, professional, and courteous manner to customer inquiries and complaints. The Scheduler will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The Scheduler will be required to attend training on an as needed basis. It is important to note the shift hours for the position require weekend availability.

This Home Healthcare Scheduler will work Fridays to Tuesdays from 10:00a - 6:30pm

Essential Duties/ Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills request by clarifying desired information; completing transactions; forwarding request.
• Recognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Notify supervisor of ongoing problems
• Performs other related duties assigned.

Required Education/ Experience

• High School Diploma or GED equivalent required.
• Strong customer service skills & 2+ years of previous customer service experience (i.e., scheduling, taking inbound calls and making outbound calls)
• 2+ years of experience with case management systems
• Knowledge of medical terminology
• Problem solving skills.
• Data entry skills
• Excellent computer skills and proficiency in Microsoft Office suite
• Excellent verbal and written communication skills
• Able to maintain confidentiality.
• Able to work under minimal supervision.