Scheduling Coordinator

OhioHealth; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

OhioHealth is seeking a Scheduling Coordinator to manage daily scheduling of all inpatient and outpatient procedures. You will verify demographics and insurance, document properly, and guide patients on where to check in and how to prepare for procedures.

Responsibilities include handling calls, coordinating pre-registration, cancellations, and rescheduling; providing excellent customer service; and collaborating with physicians and staff to ensure smooth schedules.

Qualifications

• High School or GED (Required).
• 2 years experience in a healthcare setting or 2 years scheduling experience.
• 2 years secretarial or unit clerk experience.

Responsibilities

• Scheduling Functions: Screens and directs telephone calls, scheduling patient services for all Centers; handles pre-registration and rescheduling, coordinates cancellations.
• Customer Service: Screens and directs calls, maintains quality service, communicates patient concerns to management, keeps information confidential.
• Identifies and coordinates needs with departments and physicians; communicates with office staff on needs.
• Participates in department process improvement, attends meetings and training; performs other duties as needed.

Skills

Customer service

Scheduling

Telephone etiquette

Medical terminology

Education

High School or GED

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary:

The Scheduling Coordinator is responsible for the daily scheduling of all in-patient and/or out-patient procedures. Verifies demographic and insurance information. Requires knowledge of medical procedures and terminology. Provides exceptional customer service. Educates patients of where they need to check in for procedures and how to come prepared.

Responsibilities And Duties:

70%
Scheduling Functions: Screens and directs telephone calls, scheduling patients services for all Centers. Provides detailed information on all services and resources in multiple departments and services. Interviews and obtains necessary information to process patient registration. Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient’s schedule or status. Monitors progress of daily schedules.
20%
Customer Service: Screens and directs calls within three rings and according to established quality customer service standards. Informs management of patient complaints or other service concerns. Maintains confidentiality in all communications.
5%
Identifies and coordinates needs and effectively communicates with other departments and individuals, including physicians, department managers, and office staff regarding needs.
5%
Identifies and implements problem solutions. Participates in department process improvement efforts. Participates in meetings, work related classes and orientation of coworkers.

Performs other miscellaneous duties as needed.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

Knowledge of medical procedures; Basic computer and typing skills; 2 years experience in a healthcare setting or 2 years scheduling experience ; 2 years secretarial or unit clerk experience.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Minimally Invasive Gynecologic Surgery

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment