Scheduling Coordinator

Berger Health System; Columbus (OH); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

OhioHealth is seeking a Scheduling Coordinator to manage the daily scheduling of all in-patient and outpatient procedures. The role verifies demographic and insurance information and guides patients on where to check in for procedures and how to prepare.

The position emphasizes exceptional customer service, pre-registration updates, and collaboration with physicians, department managers, and office staff to ensure accurate scheduling and registrations.

Qualifications

• High School Diploma or GED required.
• Experience with patient scheduling and registration preferred.

Responsibilities

• 70% Scheduling Functions: Schedule patient services for all Centers and coordinate registrations.
• 20% Customer Service: Respond to calls, resolve concerns, maintain confidentiality.
• 5% Inter-department coordination: Communicate needs with physicians and staff.
• 5% Process improvement and miscellaneous duties as needed.

Skills

Customer service

Scheduling

Telephone handling

Communication

Education

High School Diploma/GED

Job description

Job Description Summary:

The Scheduling Coordinator is responsible for the daily scheduling of all in-patient and/or out-patient procedures. Verifies demographic and insurance information. Requires knowledge of medical procedures and terminology. Provides exceptional customer service. Educates patients of where they need to check in for procedures and how to come prepared.

Responsibilities And Duties:

• 70% Scheduling Functions: Screens and directs telephone calls, scheduling patients services for all Centers. Provides detailed information on all services and resources in multiple departments and services. Interviews and obtains necessary information to process patient registration. Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient's schedule or status. Monitors progress of daily schedules.
• 20% Customer Service: Screens and directs calls within three rings and according to established quality customer service standards. Informs management of patient complaints or other service concerns. Maintains confidentiality in all communications.
• 5% Identifies and coordinates needs and effectively communicates with other departments and individuals, including physicians, department managers, and office staff regarding needs.
• 5% Identifies and implements problem solutions. Participates in department process improvement efforts. Participates in meetings, work related classes and orientation of coworkers. Performs other miscellaneous duties as needed.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications:

• High School or GED (Required)
• Additional Job Description: MINIMUM QUALIFICATIONS High School Diploma/GED
• Work Shift: Day
• Scheduled Weekly Hours : 40
• Department Ortho Surgeons Grant

Join us! … if your passion is to work in a caring environment … if you believe that learning is a life-long process … if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.

Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.

WE Are Inspired to Do Our Best.

OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow. We are a unique organization in the healthcare field. Our model system of facilities encompasses a wide scope of expertise and care. For professionals, we are a place where people committed to doing their best are given the tools and resources to accomplish our mission every single day.

OhioHealth is recognized as a Great Place to Work CertifiedTM organization. The Great Place to Work is a global authority on high-trust, high-performance workplace cultures. This recognition is one measure of our success in achieving a part of our vision - to be an organization "where people want to work".