Scheduling Coordinator

Seattle Children's; Seattle (WA); On-site; USD 32,000 - 47,000; Full time

Job summary

Seattle Children's is seeking a Scheduling Coordinator to ensure accurate and timely appointments across Ambulatory Specialty Clinics, aligning with our core values and delivering compassionate, high-quality customer experiences for patients, families and clinic partners.

You will work on a scheduling team with primary locations at the Contact Center or the Hospital, rotating across both, and act as the first contact for families seeking care.

Qualifications

• High school diploma or equivalent; 1+ year customer service/administrative support.
• Experience with computers and high accuracy; EPIC training with EUPA test within 2 weeks.
• Preferred: Bachelor’s degree; 3 years in health care/customer service; Epic Cadence experience.

Responsibilities

• Schedule accurate and timely appointments for Ambulatory Specialty Clinics.
• Serve as first point of contact for patients and families, providing information and reassurance.
• Collaborate with scheduling team across Contact Center and Hospital locations.
• Demonstrate empathy, attention to detail, multi-tasking, prioritization, and teamwork.

Skills

Customer service

Administrative support

Education

High school diploma

Bachelor’s Degree

Tools

Epic Cadence

Job description

Responsible for scheduling accurate and timely appointments and modeling Seattle Children's core values by providing excellent, quality customer experiences for Seattle Children's patients, families and clinic partners. Coordinators are assigned to a scheduling team, with a primary location at either the Contact Center or the Hospital, but with responsibilities and rotations at both locations. Scheduling Coordinators serve as the first point of contact for patients and families seeking care in our Ambulatory Specialty Clinics and scheduling roles may involve coordination of scheduling across specialties. Scheduling Coordinators provide valuable information and reassurance to families; demonstrating empathy, high attention to detail, aptitude at multi-tasking, effective prioritization and commitment to teamwork. The Coordinator works collaboratively with team members to provide quality service to ensure delivery of safe patient care. Staff in this role communicate frequently in a variety of formats with our many partners, both internal to SCH and outside our organization.

Required Education And Experience

High school diploma or equivalent experience. Minimum of one (1) year customer service and/or administrative support experience. Experience using computers with a high degree of accuracy. Complete epic training and obtain a passing score on the End User Proficiency Assessment (EUPA) test within 2 weeks of start date. This test can be taken a maximum of three times after completion of the EPIC training.

Required Credentials

N/A.

Preferred

Bachelor’s Degree. Three (3) years experience working in a health care setting or related field. Significant experience working with the general public in a health care/customer service environment. Familiarity with other cultures/bilingual skills. Experience in Epic Cadence.

Compensation Range

$23.15 - $34.73 per hour

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affidavit Employer.