Scheduling Coordinator

TEKsystems; Ronks (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in IT services is hiring a Scheduling Assistant II for its Lancaster Service Center. This entry-level role requires strong communication and organizational skills to assist in job scheduling and maintain customer relations. Join a dynamic team and contribute to smooth operations while enjoying competitive pay and comprehensive benefits.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Serve as the central point of contact for incoming customer calls and emails.
• Log all customer interactions and generate weekly reports.
• Schedule and confirm customer appointments.

Skills

Communication

Customer Service

Organizational Skills

Multi-tasking

Tools

Microsoft Office

Scheduling Tools

Job description

1 week ago Be among the first 25 applicants

Scheduling Assistant II

(Lancaster, PA)

About The Role

We are seeking a detail-oriented and customer-focused Scheduling Assistant II to support operations at our Lancaster Service Center. This role is essential in ensuring smooth communication with customers, supporting job scheduling processes, and maintaining accurate records for reporting and compliance.

Key Responsibilities

• Serve as the central point of contact for incoming customer calls and emails.
• Address customer inquiries and concerns directly or delegate to the appropriate team.
• Log all customer interactions and generate weekly reports.
• Assist schedulers with proactive outreach to customers during the job scheduling process.
• Provide clear instructions to customers regarding pre-job requirements (e.g., inspections, meter setup).
• Schedule and confirm customer appointments.
• Maintain detailed communication logs for reporting.
• Support schedulers with work packet creation and bundled job card processing.
• Remove job holds upon verification and create IVR appointments.
• Assist with work order closeouts and temporary disconnect scheduling.
• Investigate property damage claims and coordinate work if PPL liability is confirmed.
  
  
  

Qualifications

• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office and scheduling tools.
  
  
  

Preferred

• Experience in utility or service scheduling environments.
• Familiarity with work order systems and customer service platforms.
  
  
  

Apply today to join a team that powers progress and supports communities.

Pay And Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Lancaster,PA.

Application Deadline

This position is anticipated to close on Jun 17, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  IT Services and IT Consulting

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